Michelle Hendricks
Crossville,TN
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Stubbs Medical Center
11.2023 - 02.2024
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled office meetings and client appointments for staff teams.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Night Receiver
Lowes Home Improvement Stores
10.2022 - 06.2023
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Contributed to successful inventory audits through diligent record-keeping of all received goods.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Hotel Night Auditor
Comfort Inn & Suites
11.2019 - 09.2022
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Coordinated with vendors for repair and maintenance of hotel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept accounts in balance and ran daily reports to verify totals.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
- Maximized room occupancy rates during peak seasons by identifying available rooms and updating reservation system accordingly.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.
Front Desk Receptionist
Acton Medical Clinic
06.2019 - 08.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
Springtown High School
Springtown, TX07.1988
Skills
- Filing
- Conflict Resolution
- Calendar Management
- Appointment Scheduling
- Records Maintenance
- Punctual and Reliable
- Bookkeeping Support
- Computer Proficiency
- Complex Problem-Solving
- Call Answering and Routing
- Billing and Invoicing
- Telephone Etiquette
- Office Organization
- Customer Service
- Data Entry
Timeline
Front Desk Receptionist
Stubbs Medical Center
11.2023 - 02.2024
Night Receiver
Lowes Home Improvement Stores
10.2022 - 06.2023
Hotel Night Auditor
Comfort Inn & Suites
11.2019 - 09.2022
Front Desk Receptionist
Acton Medical Clinic
06.2019 - 08.2022
High School Diploma -
Springtown High School