Michelle Henninger
Bloomington,IL
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, problem-solving, MOD, State Farm Billing, and ECRM.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Jeff Ninness State Farm Insurance Agency
10.2023 - 06.2025
- Assisted in managing client relationships and addressing inquiries effectively.
- Coordinated meetings with clients to discuss needs and gather feedback on services.
- Adapted quickly to new software systems for account management and reporting tasks.
- Participated in training sessions to improve knowledge of products and services offered.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Account Service Representative
Sam Winter State Farm Insurance Agency
12.2021 - 10.2023
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Collaborated with sales teams to ensure accurate order processing and timely deliveries.
- Maintained detailed records of customer interactions using CRM software for improved tracking.
- Executed follow-up communications to ensure client needs were met post-service delivery.
Dispatcher/Vice President
Still Water Trucking
01.2018 - 04.2020
- Coordinated and dispatched resources to optimize delivery schedules and reduce transit times.
- Communicated with driver to provide route updates and resolve any issues during transport.
- Collaborated with team members to identify process improvements, streamlining dispatch operations effectively.
- Maintained accurate logs of dispatch activities, ensuring compliance with company policies and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2027
Associate of Arts - Spanish
College of DuPage
Glen Ellyn, IL05-1997
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Strategic planning
- Issue resolution
- Goals and performance
- Documentation and reporting
Certification
- Property and Casualty Licensing for Arizona and Illinois
Timeline
Account Manager
Jeff Ninness State Farm Insurance Agency
10.2023 - 06.2025
Account Service Representative
Sam Winter State Farm Insurance Agency
12.2021 - 10.2023
Dispatcher/Vice President
Still Water Trucking
01.2018 - 04.2020
Bachelor of Science - Psychology
Liberty University
Associate of Arts - Spanish
College of DuPage
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