Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Henry

Shallowater

Summary

Dynamic administrative professional with a proven track record at Michael Henry, CPA, excelling in customer service and data entry. Recognized for enhancing office efficiency and fostering strong client relationships. Adept at file organization and time management, ensuring seamless operations and a positive work environment. Book keeping experience through Quicken and Quick Books.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Michael Henry, CPA
10.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Dental Assistant

Renew Dental
03.2024 - 10.2024
  • New Patient Coordinator
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared patient x-rays and images for dentist review.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Nitrous Oxide Certified

Business Manager

Henry's Lawn And Landscape
05.2022 - 03.2024
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.

Dental Assistant

Hill-Davis Dental Group
03.2021 - 05.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sterilized rooms and prepped equipment and instruments for 4 procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Nitrous Oxide Certified

Education

Registered Dental Assistant - Dental Assisting

Lubbock Dental Assisting School
Lubbock, TX
06-2020

Associate of Applied Science - Health Sciences

South Plains College
Levelland, TX
12-2019

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • File organization
  • Customer and client relations

Timeline

Administrative Assistant

Michael Henry, CPA
10.2024 - Current

Dental Assistant

Renew Dental
03.2024 - 10.2024

Business Manager

Henry's Lawn And Landscape
05.2022 - 03.2024

Dental Assistant

Hill-Davis Dental Group
03.2021 - 05.2022

Registered Dental Assistant - Dental Assisting

Lubbock Dental Assisting School

Associate of Applied Science - Health Sciences

South Plains College

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