Michelle Hensley
Mesa,AZ
Summary
Dedicated and results-driven banking professional with extensive experience in deposit operations, customer relationship management, and team leadership. Proven track record of driving deposit growth through strategic sales initiatives, community engagement, and exceptional service standards. Skilled in training and coaching teams to exceed performance goals while ensuring compliance with banking regulations, including BSA/AML requirements. Adept at building strong relationships with customers, colleagues, and community stakeholders to achieve business objectives.
Overview
13
13
years of professional experience
Work History
Manager, Deposit & Treasury Management Consultants
Stearns Bank
03.2025 - Current
- Directed and mentored team of deposit and treasury management consultants, overseeing coaching, performance evaluations, and strategic planning.
- Spearheaded new business development initiatives through targeted outreach, networking, and referrals.
- Facilitated collaboration among lending teams, relationship managers, and internal departments to identify cross-selling opportunities.
- Directed daily monitoring and management of deposit portfolios, deposit pipeline, funded and lost opportunities and consultant activities.
- Facilitated client consultations and needs assessments to design and implement treasury management strategies.
- Monitored and reported key performance indicators including deposit growth, product adoption, and team productivity to drive operational improvements.
- Facilitated training and development initiatives for consultants and banking teams on treasury products, consultative selling techniques, and compliance best practices.
Community Bank Manager/Nonprofit & Banking Relationship Specialist
Stearns Bank
04.2023 - 03.2025
- Oversaw daily operations and staff management as Retail Branch Supervisor, ensuring optimal performance and customer service standards.
- Executed prospecting initiatives through targeted calling, social networking, and referrals from lending teams.
- Facilitated collaboration among internal departments to identify and capitalize on cross-selling opportunities.
- Monitored daily credit card applications. Assisted in communication with credit card partner.
- Executed account opening and managed customer relationships for cannabis banking and nonprofit sectors.
- Facilitated account opening processes for fintech client relationships.
Retail Branch Supervisor
Stearns Bank
01.2020 - 04.2023
- Oversee daily management of deposit operations, teller functions, and customer service, achieving the highest levels of customer satisfaction.
- Work with and assist all levels of Company’s personnel with top tier customers.
- Drive substantial growth in consumer and business deposits through networking, targeted initiatives and partnering with loan officers.
- Train, coach, and evaluate staff performance, fostering a culture of recognition and reward to enhance team productivity.
- Ensure compliance with bank policies, procedures, and regulatory standards, including BSA/AML and risk management principles.
- Completion of branch audits, quarterly account escheatment and Iolta reporting.
- Oversee branch vendor management relationships and needs.
Universal Banker
Stearns Bank
01.2018 - 01.2020
- Proactively grew new consumer and business checking accounts through outbound calling, networking, referrals, and community engagement.
- Increased deposit balances by assessing customer needs and delivering tailored banking solutions.
- Collaborated with internal departments to identify and pursue cross-selling opportunities, enhancing customer relationships.
- Managed a daily working cash drawer, processing deposits, withdrawals, and payments with accuracy and professionalism.
- Delivered exceptional customer service by promptly greeting and assisting clients, building trust and loyalty.
- Supported deposit product training for new and existing employees, improving team knowledge and service delivery.
Personal Banker
Wells Fargo Bank
01.2015 - 01.2018
- Participated in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services and digital solutions to help customers succeed financially.
- Assisted customers with requests related to account opening, service requests, and submitting credit card and personal loan applications.
- Developed significant understanding of all bank products and services.
- Referred customers’ financial needs to other bankers and partners as needed.
- Met customer experience and performance metrics on a quarterly basis.
- Maintained cash drawer, cash handling and balancing and completed service-related tasks as needed.
Teller/Lead Teller
Wells Fargo Bank
01.2013 - 01.2015
- Handling a variety of customer transactions including deposits, withdrawals, transfers, and payments with accuracy and efficiency.
- Addressing customer concerns and resolving issues promptly.
- Proactively identifying customer needs and suggesting relevant products and services.
- Supervising and coaching other tellers on proper procedures, compliance and customer service standards.
- Assisted with teller training and development.
- Assisted with branch operations as needed.
Education
High School Diploma - undefined
River Valley High School
01.2010
Skills
- Detail-Oriented
- Excellent Verbal & Written Communication
- Problem Solving
- Customer Relationship Management/Building
- Prioritization & Multitasking
- Leadership
- Time Management
- Self-Motivated
- Adaptability
ACHIEVEMENTS
Deposit Growth Top Performer Stearns Bank 2021 & 2022, Strictly Business: Dale Carnegie Immersion Seminar 2023, Team Member of the Year Nominee Stearns Bank 2022, 2023, 2024
Timeline
Manager, Deposit & Treasury Management Consultants
Stearns Bank
03.2025 - Current
Community Bank Manager/Nonprofit & Banking Relationship Specialist
Stearns Bank
04.2023 - 03.2025
Retail Branch Supervisor
Stearns Bank
01.2020 - 04.2023
Universal Banker
Stearns Bank
01.2018 - 01.2020
Personal Banker
Wells Fargo Bank
01.2015 - 01.2018
Teller/Lead Teller
Wells Fargo Bank
01.2013 - 01.2015
High School Diploma - undefined
River Valley High School