Michelle Henson

Assisting and supporting the Financial Center Manager in managing and coaching the day to day aspects of running a banking center and leading a team to create a quality banking experience for clients

Drive operational excellence

Identify and manage risk

Promote collaboration between staff and other centers

Deliver superior customer service by handling all types of customer interactions including sales, account servicing, partner referrals, and resolving issues

Lead the team in manager's absence

Help meet customer delight

Work the teller line when needed

Work the platform when needed

Manage the lobby and greet customers

Responsibilities of Teller Manager and Teller Operations

Develop routines and organizational priorities in the F.C. to manage business results

FCAM

Work with FCM to support center of excellence in financial center

Work with market leaders to complete complete financial center OMP's in the Syracuse market

Research teller differences throughout the CNY market with success in finding results using navigator, ej's of ACT, and Merlin Teller applications

Available in the CNY market to answer operational and procedural questions

n Involved in many centers as an acting manager in Syracuse market throughout my career during long term absences of the FCM

Made recommendations based on client's account data to keep accounts open or not

Used content navigator, google maps, synergy, interact, boss, epic,flash, and compass applictions

Was part of the Safe Deposit Team that drilled on demand and financial center closure drills and traveled to the sites

Create a positive atmosphere within the banking center

Coordinates tellers to ensure that the teller line is operating efficiency and effectively

Reports to and provides assistance to the banking center manager

Coaching the teller

Referring customers to the personal banker for bank products

Responsible for branch audits

Work teller line when needed

Manage the lobby and greet customers

Support associates as needed

Delivering quality and accurate transactions for customers

Receiving deposits, cashing checks and processing bank products and services as necessary

Understanding customer needs and referring bank products that will hopefully turn into sales

Back up Teller manager

Create a positive impression for customers by being friendly, courteous and deliver accurate and efficient services