MICHELLE HEREDIA
Eagle Pass,TX
Summary
- Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 4 years of related experience.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level warranty administrator position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Warranty Administrator
Brown Chevrolet Buick GMC Of Eagle Pass
07.2019 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Modified, updated and processed existing policies.
Assistant Service Manager
Brown Chevrolet Buick GMC Of Eagle Pass
07.2019 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained records of service transactions and customer feedback for future reference.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed customer loyalty programs to increase customer satisfaction.
Receptionist
Brown Chevrolet Buick GMC Of Eagle Pass
10.2018 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Associate
IBC Bank
03.2015 - 07.2017
- Attending inquiries related to saving accounts and banking products, and opening new accounts
- Solving problems related to customer accounts and explaining them new products
- Assisted in researching credit history of customers and analyzing bank's potential risks in extending credit
- Keeping and maintaining appropriate client records including retail loan accounts, deposit account, Smart Money Manager Accounts, financial plans, retail loan documentation, etc.
- Maintaining positive working relationships with other departments, specialists, attorneys, CPAs, local advisory board members, etc.
- Processing retail loan documentation, money transfers, payments, overdrafts and other routine transactions
- Supporting the sales campaign by making follow up calls, scheduling appointments, and maintaining and preparing client marketing materials
Teller
IBC Bank
12.2014 - 03.2015
- Cash handling: Accurately process customer cash, check, transfer, and statement transactions, with a balanced or reconciled drawer. Safely ID and search customer account information.
- Customer service: Greet and guide customers in a friendly and professional manner. Communicate existing and new account services. Up-sell and redirect special services to appropriate account staff
- Electronic Funds Transfers: Process recurring and daily electronic transactions
Education
High School Diploma -
Bethlehem Academy
Faribault, MN2011
Skills
- Warranty Requirements
- Active Listening
- Claim Processing
- Appointment Booking
- Employee Timesheet Processing
- Records Management
- Claims Submissions
- Solution Creation
- Continuous Improvement Process
- Office Procedures
- Document Quality
- Paperwork Coordination
- Paperwork Processing
- Team Goals
- Organizational Management
- Campaign Support
- Improvement Plans
- Customer Inquiries
- Meeting Support
- Social Perceptiveness
- Staff Training
- Microsoft Office
- Compliance Reviews
- Administrative Procedures
- Status Updates
- Warranty Claim Processing
- Office Organization
- Closing Procedures
- Training Programs
- Document Organization
Timeline
Warranty Administrator
Brown Chevrolet Buick GMC Of Eagle Pass
07.2019 - Current
Assistant Service Manager
Brown Chevrolet Buick GMC Of Eagle Pass
07.2019 - Current
Receptionist
Brown Chevrolet Buick GMC Of Eagle Pass
10.2018 - 06.2019
Sales Associate
IBC Bank
03.2015 - 07.2017
Teller
IBC Bank
12.2014 - 03.2015
High School Diploma -
Bethlehem Academy
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