MICHELLE HERLIHY
St. Augustine,FL
Summary
Detail-oriented team player with strong organizational skills. Adept at handling multiple projects simultaneously while maintaining a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
IT Technical Operations Lead
Johnson & Johnson
05.2018 - Current
- Managed vendor relationships for procurement of hardware, software, and services, ensuring cost-effective solutions without compromising on quality
- Developed comprehensive documentation to provide clear instructions for various procedures within the IT department as well as training materials for end-users on new software implementations or updates
- Facilitated knowledge transfer sessions among team members to share best practices in maintaining optimal system performance levels while minimizing potential risks
- Boosted overall network efficiency by conducting routine evaluations and recommending necessary upgrades or modifications based on findings
- Ensured data security by implementing comprehensive cybersecurity protocols and performing regular audits
- Maintained a secure technology environment through regular system updates, patching vulnerabilities, and overseeing access controls for users across all systems
- Streamlined communication between departments through the establishment of clear channels for sharing information regarding IT issues and updates
Business Analyst
Artech / Johnson & Johnson
04.2017 - 05.2018
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written
- Demonstrated respect, friendliness and willingness to help wherever needed
Project Manager
Interactive Resources / Black Knight Financial
10.2016 - 03.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Planned, designed, and scheduled phases for large projects
- Met project deadlines without sacrificing build quality or workplace safety
- Established effective communication among team members for enhanced collaboration and successful project completion
Project Coordinator
Tek Systems / Voya Financial
03.2015 - 09.2016
- Managed project schedule deadlines
- Supervised multiple projects from start through delivery by prioritizing needs and delegating assignments
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Prepared meeting agendas and minutes for distribution and record keeping
- Created job files for each project and maintained current data in each file
Business Financial Analyst
Modis / Fanatics
10.2014 - 01.2015
- Managed the IT scorecard and reporting tool for management
- Developed and maintained dashboards to track site conversions and visits
- Gathered data from multiple sources and organized it into dashboard formats
- Collaborated with development teams to track and update the SharePoint site
- Maintained project and portfolio SharePoint site, including user access updates
Project Coordinator
Bi Lo / Winn Dixie
05.2013 - 10.2014
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Coordinated monthly PMO review meetings, ensuring all necessary documentation for presentations was prepared
- Gathered, verified, and processed consultant invoices against projects
- Maintained MS Project plans and communicated updates to all project members
- Generated Clarity reports for expense and capital tracking
- Maintained the organization's portfolio of in-progress projects and provided status updates.
- Created Visio diagrams to visualize project timelines and schedules
Business Analyst
SGS Technologies / Duval County Courthouse
02.2013 - 05.2013
- Defined business requirements and identified opportunities in collaboration with each department
- Created process flow maps using Visio diagrams
- Managed and maintained all project documentation
- Built strong relationships with end users to understand their business needs
- Coordinated and executed testing phases and user acceptance for successful implementation
- Developed project timelines and maintained Issues/Constraints Logs
- Provided client updates using the PM tool Basecamp
Project Coordinator
VCarve / Citizens Property Insurance Corporation
06.2012 - 12.2012
- Assisted Department Manager in coordinating project assignments
- Planned and prepared monthly manpower reports
- Updated and maintained project task statuses in Daptiv
- Contributed to the creation of SDLC for the IT PMO
- Compiled and distributed PMO documentation guidelines to key stakeholders
- Assisted Project Managers with project closeout
- Maintained and updated monthly release roadmap
- Managed and communicated Project plan
- Provided support to Project Managers
- Maintained and updated project portal
Project Administrator
Rose International / Bank of America
05.2011 - 11.2011
- Organized critical documentation for easy access and retrieval, increasing team productivity
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
Project Administrator
Modis / Merrill Lynch / Bank of America
09.2009 - 07.2010
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting
- Served as Technical Project Delivery Manager for two projects
- Planned, coordinated, and scheduled budgeting and administrative tasks
- Assisted Project Managers in tracking defects, script status, and maintaining MS Project plans
- Provided support to Project Managers during conference calls, including recording minutes and providing status updates
- Monitored weekly budget reports for accuracy, addressing overspending or underspending.
- Updated and maintained project documents on the SharePoint site.
Associate Project Manager
Modis / Regency Centers
01.2006 - 11.2008
- Managed and facilitated user acceptance training environment for the JDE 8.10 upgrade
- Trained internal employees on new system procedures
- Utilized image capturing tool for archiving
- Created and maintained testing documentation in compliance with Sarbanes-Oxley standards
- Updated JD Edwards training documentation through SharePoint
- Managed organization's asset management process
- Handled ordering, setup, activation, and user training for Blackberry devices
- Created and managed new accounts on the BES Server for over 400 users
- Established account relationships with vendors to provide a single point of contact for service
Operations Coordinator
Pepsi Bottling Group
03.2003 - 07.2005
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output
- Assisted with quality control audits
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions
- Managed event logistics and operations
Education
MBA - Business
University of Phoenix
Tempe, AZBachelor of Science - Business
Jones College
JacksonvilleSkills
- IT Asset Management
- IT Budgeting
- Project Management
- IT Risk Assessment
- Enterprise Architecture
- Business Analysis
- Security compliance
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Documentation And Reporting
Timeline
IT Technical Operations Lead
Johnson & Johnson
05.2018 - Current
Business Analyst
Artech / Johnson & Johnson
04.2017 - 05.2018
Project Manager
Interactive Resources / Black Knight Financial
10.2016 - 03.2017
Project Coordinator
Tek Systems / Voya Financial
03.2015 - 09.2016
Business Financial Analyst
Modis / Fanatics
10.2014 - 01.2015
Project Coordinator
Bi Lo / Winn Dixie
05.2013 - 10.2014
Business Analyst
SGS Technologies / Duval County Courthouse
02.2013 - 05.2013
Project Coordinator
VCarve / Citizens Property Insurance Corporation
06.2012 - 12.2012
Project Administrator
Rose International / Bank of America
05.2011 - 11.2011
Project Administrator
Modis / Merrill Lynch / Bank of America
09.2009 - 07.2010
Associate Project Manager
Modis / Regency Centers
01.2006 - 11.2008
Operations Coordinator
Pepsi Bottling Group
03.2003 - 07.2005
MBA - Business
University of Phoenix
Bachelor of Science - Business
Jones College
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