Michelle Herman
Grove City
Summary
Experienced RN Case Manager with a strong background in coordinating patient care plans alongside healthcare teams and family members. Demonstrated ability to assess patient needs through comprehensive evaluations, ensuring individualized care plans are developed and implemented effectively. Proficient in utilizing electronic health record systems for accurate documentation and reporting, while advocating for patients' rights and facilitating access to necessary community resources. Actively engaged in interdisciplinary collaboration to address complex cases and enhance patient outcomes through effective communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
RN Case Manager
Direct Medical Staffing
Dublin
11.2024 - Current
- Coordinated patient care plans with healthcare teams and family members.
- Assessed patient needs through comprehensive health evaluations.
- Managed patient follow-ups and scheduled necessary visits
- Documented patient progress and maintained accurate health records.
- Advocated for patients' rights and facilitated access to community resources.
- Utilized electronic health record systems for data management and reporting.
- Maintained accurate documentation of patient progress in the electronic health record.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
Director of Nursing
Echo Hospice
Worthington
08.2023 - 08.2024
- Supervised nursing staff to ensure high-quality patient care.
- Developed and implemented nursing protocols and policies.
- Collaborated with physicians to coordinate patient treatment plans.
- Conducted performance evaluations for nursing staff development.
- Ensured compliance with healthcare regulations and standards.
- Facilitated training sessions for new nursing staff members.
- Monitored patient care activities and addressed concerns promptly.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Director of Nursing
Transitions Hospice Care
Worthington
11.2023 - 07.2024
- Developed and implemented nursing protocols and policies.
- Collaborated with physicians to coordinate patient treatment plans.
- Managed staffing schedules to optimize nursing coverage.
- Conducted performance evaluations for nursing staff development.
- Ensured compliance with healthcare regulations and standards.
- Facilitated training sessions for new nursing staff members.
- Monitored patient care activities and addressed concerns promptly.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
RN Case Manager
Heartland Hospice
Columbus
04.2021 - 05.2022
- Coordinated patient care plans with healthcare teams and family members.
- Assessed patient needs through comprehensive health evaluations.
- Managed patient follow-ups and scheduled necessary appointments.
- Documented patient progress and maintained accurate health records.
- Educated patients on treatment options and healthcare resources.
- Advocated for patients' rights and facilitated access to community resources.
- Utilized electronic health record systems for data management and reporting.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
Education
Associate of Science - Nursing
Fortis College
Westerville10-2017
Skills
- Electronic health records- specifically HBHC
- Patient assessment
- Care plan development
- Healthcare documentation
- Patient advocacy
- Interdisciplinary collaboration
- Healthcare regulations
- Effective communication
- Problem solving
- Trainer/resource person
- Care coordination
Certification
- Registered Nurse
- CPR
- End of Life Doula
Timeline
RN Case Manager
Direct Medical Staffing
11.2024 - Current
Director of Nursing
Transitions Hospice Care
11.2023 - 07.2024
Director of Nursing
Echo Hospice
08.2023 - 08.2024
RN Case Manager
Heartland Hospice
04.2021 - 05.2022
Associate of Science - Nursing
Fortis College