Michelle Hernandez
Delphi,IN
Summary
Hardworking at Pizza Hutt with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
Laffayette, IN
01.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Manager
Pizza Hutt
Delphi, IN
09.2021 - 12.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Cook
Mcdonals
Delphi, IN
03.2018 - 08.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Managed portion control using correct utensils during preparation and plating.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Education
High School Diploma -
Delphi Community High School
Delphi, IN05-2023
Some College (No Degree) - Industrial Technology
Ivytech
Lafayette, INSkills
- Communication
- Timely manner
- Technology
- Cross-Functional Teamwork
- Hard worker
- Friendly
- Welding
- Power tool use
Accomplishments
- I graduated with honors with a GPA 3.8
Languages
Spanish
Native/ Bilingual
Certification
- I have my mig certification
Timeline
Server
Olive Garden Restaurant
01.2024 - Current
Manager
Pizza Hutt
09.2021 - 12.2022
Cook
Mcdonals
03.2018 - 08.2021
High School Diploma -
Delphi Community High School
Some College (No Degree) - Industrial Technology
Ivytech