Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Hernandez

Oakland,California

Summary

An ambitious medical assistant student who is bilingual in Spanish and English. Has 4 years of hospitality experience across retail and restaurant industries serving diverse communities. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Willingness to learn new skills and adapt. CPR certified, looking to integrate past experience with education in the medical field.

Overview

4
4
years of professional experience

Work History

HOSTESS

Lake Chalet
Oakland, CALIFORNIA
09.2023 - Current
  • Inspected dining and serving areas to verify cleanliness and proper setup
  • Helped with seating arrangements, menu selections, and special requests of customers
  • Remained knowledgeable about current menu items, promotions, and specials offered by the restaurant
  • Greeted customers and provided them with menus
  • Provided exceptional customer service to ensure that guests left satisfied
  • Answered telephones to record and confirm reservations and answer establishment questions.

SALES ASSOCIATE

Swarovski
San Francisco, CALIFORNIA
12.2022 - 05.2023
  • Kept work area clean, organized and free of clutter at all times
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Drove sales through customer relationship building and suggestive selling techniques
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently

HOSTESS

El Torito
San Leandro, CALIFORNIA
02.2021 - 09.2021
  • Answered phone calls to take reservations and address guest questions and concerns
  • Demonstrated flexibility by helping out in other departments as needed
  • Helped bus tables and ran food to patrons during high-volume periods
  • Maintained cleanliness of the lobby area, including wiping down tables and chairs.

RETAIL SALES ASSOCIATE

Zara
Santa Clara, CALIFORNIA
10.2020 - 04.2021
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
  • Provided friendly and knowledgeable assistance to customers on the sales floor
  • Computed sales prices, total purchases, and received and processed cash and credit payment
  • Greeted customers and engaged in conversation to assess needs
  • Opened and closed cash registers, balanced cash drawers, and made deposits, clean areas always

Education

Program - Medical Assisting

Unitek College
Hayward, CA
06-2024

Skills

  • Excellent People Skills
  • Verbal Communication
  • Customer Service
  • Specimen analysis
  • Throat cultures
  • Time Management
  • Vitals
  • EKG
  • Phlebotomy (vac, syringe, butterfly)
  • Injections (IM, Subcut, ID, IV)
  • High communication skills
  • Fast paced learner
  • CPR Certified

Timeline

HOSTESS

Lake Chalet
09.2023 - Current

SALES ASSOCIATE

Swarovski
12.2022 - 05.2023

HOSTESS

El Torito
02.2021 - 09.2021

RETAIL SALES ASSOCIATE

Zara
10.2020 - 04.2021

Program - Medical Assisting

Unitek College

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Michelle Hernandez