Michelle Hernandez
Parma,OH
Summary
Accomplished RN Supervisor with a proven track record at Parma Care Center, enhancing patient satisfaction and reducing medication errors through effective leadership and clinical expertise. Skilled in clinical assessment and patient advocacy, I excel in creating supportive environments that foster quality improvement and ethical practice. My approach has significantly improved team cohesion and patient care outcomes.
Overview
14
14
years of professional experience
Work History
RN Supervisor
Parma Care Center
10.2015 - Current
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Decreased hospital readmission rates through diligent monitoring of high-risk patients and proactive interventions as needed.
- Reduced medication errors by providing thorough training and supervision to nursing staff.
- Developed effective care plans tailored to individual patient needs, ensuring comprehensive treatment approaches.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
RN Supervisor
Normandy Care Center
04.2013 - 10.2015
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Promoted a culture of continuous improvement within the nursing department by regularly soliciting feedback from staff members and incorporating suggestions into practice when appropriate.
- Reduced medication errors by providing thorough training and supervision to nursing staff.
- Developed effective care plans tailored to individual patient needs, ensuring comprehensive treatment approaches.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
RN/Rn/Nurse Unit Manager
Parkside Villa
06.2010 - 04.2013
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Monitored patient reactions to drugs and carefully documented findings.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post hospitalization.
- Administered medications and treatments as prescribed by physicians.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
Diploma - Nursing
Fairview General Hospital School of Nursing
Fairview Park, Oh06-1981
High School Diploma -
Brooklyn High School
Brooklyn, Oh06-1976
Skills
- Nursing documentation
- Clinical leadership
- HIPAA compliance
- Clinical documentation
- Patient education
- Staff supervision
- Problem identification
- Basic life support for health care providers (BLS)
- Medical clinical procedures
- Patient care assessment
- HIPAA guidelines
- Medication dispensing
Timeline
RN Supervisor
Parma Care Center
10.2015 - Current
RN Supervisor
Normandy Care Center
04.2013 - 10.2015
RN/Rn/Nurse Unit Manager
Parkside Villa
06.2010 - 04.2013
Diploma - Nursing
Fairview General Hospital School of Nursing
High School Diploma -
Brooklyn High School
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