Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Hernandez

Wichita Falls,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Lancaster, TX
03.2024 - 01.2025
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Apartment Manager

Greentree Apartment Homes
Greenville, Texas
01.2014 - 02.2020
  • Reviewed rental applications from prospective tenants ensuring compliance with company standards.
  • Maintained accurate records of rent payments, leases, and other documents related to tenants.
  • Coordinated apartment turnover process between tenants and cleaning staff.

Education

GED -

Adult Learning School
Greenville, TX
03-1995

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Time management
  • Call escalation
  • Follow-up skills
  • Customer education
  • Technical support

Languages

Spanish
Professional

Timeline

Customer Service Representative

Teleperformance USA
03.2024 - 01.2025

Apartment Manager

Greentree Apartment Homes
01.2014 - 02.2020

GED -

Adult Learning School

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Michelle Hernandez