MICHELLE HERNANDEZ
El Paso,TX
Summary
Seasoned Senior Payroll Specialist with over 9 years of experience in overseeing day to day payroll operations in a timely and accurate manner. Eager to contribute to a company’s efficiency, organization, growth and profitability.
Overview
25
25
years of professional experience
Work History
Payroll Analyst
PayPal
08.2024 - Current
- Processed payroll for diverse employee groups, ensuring accuracy and compliance with regulations.
- Analyzed payroll discrepancies, providing timely resolutions to enhance employee satisfaction.
- Developed and maintained documentation for payroll processes, improving efficiency and consistency.
- Collaborated with Workday and HR teams to gather and verify employee data for accurate payroll processing.
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
- Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
- Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
- Reconciled general ledger accounts related to payroll liabilities, providing accurate financial reports for management review.
- Managed payroll data entry and processing for 9,000 employees to comply with predetermined company guidelines.
- Maintained strict confidentiality of all payroll information and records.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Created new hire and termination documents for payroll.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping WFM information for accurate and efficient payroll processing.
GV Senior Payroll Specialist
ADP Inc.
05.2021 - Current
- Support a team of 5 Payroll Specialists through accurate and timely payroll process for assigned global clients.
- Host weekly Production Planning and ticket review meeting with clients and managed to reduce ticket load from about 150 tickets to about 15 among all 3 clients weekly.
- Responsible for the end-to-end Quarter and Year End process activities for each client.
- Research and audit discrepancies and resolve issues related to payroll.
- Participate in NPS action planning sessions and brought up NPS scores from 2 to 10’s for both of my challenging and difficult clients.
- Actively participated on an onsite workshop focused on developing effective solutions for improving existing processes for a difficult client with great success.
- Serve as primary contact for any questions or concerns about the organization’s payroll process and procedures.
GV Payroll Specialist
ADP Inc.
01.2019 - 05.2021
- Assisted in training and overseeing payroll processing for new hires in India during Leaping Forward project. Supported a team of about 14 associates.
- Processed payroll for over 35,000 employees weekly, bi-weekly and semi-monthly ensuring accuracy of pay and deductions.
- Assisted with auditing processes related to payroll.
- Assisted with year-end closing processes related to payroll items such as W2s and 1099s.
- Helped setting up all clients with new automated off cycle process gizmo.
GV Associate Payroll Specialist
ADP Inc.
01.2016 - 01.2019
- Processed payroll for over 2,500 employees in a timely manner.
- Prepared payroll data for processing in accordance with established procedures.
- Researched discrepancies in payroll data and provided corrective action.
Financial Coordinator
Allen Orthodontics
04.2007 - 01.2016
- Cross trained in all office positions such as Front Desk, Tech Area, New Patient Coordinator and Front Desk Coordinator.
- In charge of setting up all new patient contracts and financial agreements.
- Presenting treatment, cost and financial arrangements for all new patients.
- Insurance verification and filing orthodontic claims.
- Collections on all past due insurance and patient accounts, including sustaining a 3% average on outstanding overall practice balances.
- Complete patient transfers (records and pro-rating) while maintaining HIPAA standards.
- Process all accounts receivables and deposits for practice.
- End of Month reports on office financials and revenue.
- IT support for office.
- Train all office employees on any new software changes or updates.
- Liaison to all vendors to achieve cost-effective services, office equipment, and supplies.
- Certified to take x-rays and sterilization of instruments.
Administrative Assistant/Public Relations Coordinator
El Paso Saddleblanket Co
05.2004 - 04.2007
- Customer Service Duties.
- Account Management and sales support.
- Customer billing and product marketing.
- Prospecting new customers in the east coast region.
- Through transition I became a company representative participating in public relations in the El Paso community specifically in the following areas: donations, advertising and participating in the local Hotel Motel Association.
Customer Service Representative
El Paso Disposal
06.2000 - 02.2004
- Data Entry.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Reports and projects.
- Support for sales and management Inside Sales.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
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El Paso Community College
05.1997
Skills
- Semi-Monthly/Bi-Weekly/Weekly Payroll Management
- SAP, WFM, WorkDay and Kronos Software
- Data Entry Abilities
- Payroll Administration
- Data Reconciliation
- Meeting Deadlines
- Daily Payroll Activities
- Audit Support
- Exceptionally Organized
- Transaction Review
- Payroll Processing
Languages
Spanish
Native or Bilingual
Timeline
Payroll Analyst
PayPal
08.2024 - Current
GV Senior Payroll Specialist
ADP Inc.
05.2021 - Current
GV Payroll Specialist
ADP Inc.
01.2019 - 05.2021
GV Associate Payroll Specialist
ADP Inc.
01.2016 - 01.2019
Financial Coordinator
Allen Orthodontics
04.2007 - 01.2016
Administrative Assistant/Public Relations Coordinator
El Paso Saddleblanket Co
05.2004 - 04.2007
Customer Service Representative
El Paso Disposal
06.2000 - 02.2004
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El Paso Community College
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