Michelle Hernandez
Rancho Cucamonga,CA
Summary
Proficient in financial management with a strong focus on accurate accounts payable and receivable records. Demonstrates analytical skills and meticulous attention to detail for timely invoice processing. Knowledgeable in financial regulations and best practices for transaction management and reconciliations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accounts Payable and Receivable Specialist
Williams Furnace Company
Colton, California
09.2024 - Current
- Verified exceptions for previous billing, correcting discrepancies as necessary.
- Managed customer collections through emails and calls for overdue or short-paid invoices.
- Logged collection notes in customer spreadsheets to track correspondence.
- Executed daily banking activities, updating cash management reports and preparing for cash applications in JDE.
- Processed offsets for accounts while maintaining accurate customer contact details.
- Sent monthly statements to customers and processed invoices with issued credits.
- Maintained billing files, tracking payments received and pending amounts accurately.
- Achieved accounts receivable targets, enhancing company profitability through accurate receipt postings.
Accounts Receivable Specialist
Williams Furnace Company
Colton, California
10.2021 - 09.2024
- Verified billing exceptions, correcting discrepancies for previous days' invoices.
- Conducted customer collections through emails and calls for past due and short paid invoices.
- Documented collection notes in the customer collection spreadsheet for tracking.
- Processed daily deposits including banking activities and cash management updates.
- Researched customer short pays to ensure accurate financial records.
- Managed credit holds/releases while maintaining up-to-date customer contact details.
- Generated monthly statements for customers to facilitate timely payments.
- Assisted with audits by preparing necessary documentation for review.
Customer Service Supervisor
Pertronix LLC
02.2021 - 10.2021
- Supervised three Customer Service Representatives and four Technical Support Representatives to enhance team performance.
- Created and presented weekly dashboards for senior management review, highlighting key metrics.
- Supported customer service team in ensuring timely order completion and satisfaction.
- Monitored month-end metrics on sales and invoices, publishing reports for management review.
- Processed credit memos and chargebacks efficiently to maintain financial accuracy.
- Reconciled customer accounts to uphold record integrity and accuracy.
- Applied cash receipts for credit card sales, ensuring proper allocation of funds.
- Researched customer issues, implementing corrective actions to improve service quality.
Customer Service Lead
Pertronix LLC
04.2019 - 02.2021
- Handled customer inquiries and complaints, ensuring satisfaction with services provided
- Implemented training programs for new hires to ensure competency in administrative tasks
- Assisted team members in resolving complex issues with critical thinking and tactful communication
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved product and service issues promptly
- Handled escalated callers to reach positive outcomes
- Issuing credit memos for warranties, Shortages, disputes, freight, etc
Customer Service Representative
Pertronix LLC
09.2015 - 04.2019
- Processed over 100 invoices daily, including C.O.D and pro forma types.
- Completed paperwork for new orders and service actions efficiently.
- Answered 80 to 100 customer calls daily, addressing inquiries effectively.
- Entered new orders and adjusted existing ones via EDI, Amazon, eBay, and phone.
- Served as initial point of contact for customer inquiries, fostering positive experiences.
- Updated customer accounts with accurate personal and purchasing information.
- Coordinated order processing and delivery schedules to meet customer demands.
- Maintained knowledge of available products, services, and promotions to assist customers.
Warehouse Clerk
Pertronix LLC
01.2015 - 09.2015
- Optimized shipping schedules and supplies to align with operational demand.
- Delivered materials using hand trucks, conveyors, and sorting bins.
- Prepared essential documents, including work orders and shipping orders.
- Determined effective shipping methods, routes, and rates for materials.
- Packed, sealed, and labeled materials to ensure secure shipping.
- Assisted in conducting inventory counts to maintain accuracy.
Education
Dental Assistant -
UEI College
El Monte, CA04.2014
High School Diploma -
Bassett Adult School
La Puente06.2013
Skills
- Data entry and management
- Accurate payment processing
- Credit and collections
- Microsoft Office proficiency
- Remote work experience
- Monthly reconciliation
- Quick learning ability
- Leadership and team management
- Multi-line operation expertise
- Excel spreadsheet skills
- Bank reconciliation
- Credit memo processing
- Problem-solving aptitude
- Audit support capabilities
Certification
- MC Excel For Business, 12/15/21
- MS PowerPoint For Business, 07/07/22
- Essential Leadership Skills, 04/13/23
- Talk Like A Leader, 04/17/23
- Communication Skill: The Power of Listening and Speaking, 04/18/23
- Advanced Excel For Business, 09/20/23
- Intro to Project Management, 09/21/23
Timeline
Accounts Payable and Receivable Specialist
Williams Furnace Company
09.2024 - Current
Accounts Receivable Specialist
Williams Furnace Company
10.2021 - 09.2024
Customer Service Supervisor
Pertronix LLC
02.2021 - 10.2021
Customer Service Lead
Pertronix LLC
04.2019 - 02.2021
Customer Service Representative
Pertronix LLC
09.2015 - 04.2019
Warehouse Clerk
Pertronix LLC
01.2015 - 09.2015
Dental Assistant -
UEI College
High School Diploma -
Bassett Adult School
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