Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Herring

Dripping Springs,Texas

Summary

Professional in regional underwriting, equipped with extensive experience and readiness for impactful contributions. Known for expertise in risk assessment and policy creation, consistently driving high standards and results. Valued for collaborative approach and flexibility in dynamic environments, with strong analytical and decision-making skills.

Technology: Microsoft Office, Encompass, Empower, Netoxygen, and Datatrac.

Overview

20
20
years of professional experience

Work History

Sr. Underwriter

Discover Home Loans
03.2023 - Current
  • Hired to underwrite 1st and 2nd Lien HELOC loans.
  • Currently underwrite 1st and 2nd Lien loans.
  • Currently part of the Advisory Board Committee.
  • Selected for several large projects for the home loan division that was comprised of reviewing loans that were declined to validate the declines were valid along with reviewing loans to validate the NOI was properly issued in a timely manner.
  • Evaluated loan applications to assess risk and determine underwriting decisions.
  • Reviewed complex loan files, ensuring adherence to regulatory requirements and company policies.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.

Regional Underwriting Director

Loan Depot
08.2019 - 01.2023
  • Company Overview: One of the top 5 loan servicers in the country.
  • Recruited and then promoted to direct a team of 4 Managers with 28 Underwriters, representing half of the department which closed up to $1.89B in loans in one quarter. Trained Underwriters to grant increased lending authority and attain additional certifications.
  • Managed relationships with 6 National Builders in the Joint Venture Group.
  • Reduced team loan turnaround time from 10 days to 48 hours while lowering the number of processing mistakes.
  • Achieved the highest quality in the entire division through audit reviews to ensure that team loans were sellable.
  • Selected to participate in the company’s 6-month Four Essentials leadership development program.
  • Streamlined underwriting processes through technology integration, increasing accuracy and reducing processing errors.
  • Collaborated with sales teams to align underwriting practices with market demands and customer needs.
  • Evaluated performance metrics regularly, driving continuous improvement initiatives within the underwriting department.

Underwriting Manager

Caliber Home Loans
09.2016 - 08.2019
  • Recruited to build out the Mid-South region with a team of up to 10 Underwriters and through loan officer relationships. Trained all new Underwriters in the Caliber process to handle increased loan volume.
  • Led underwriting team to enhance process efficiency and accuracy in loan evaluations.
  • Built strong relationships with sales and operations, providing exceptional customer service while negotiating policy terms effectively.
  • Cross-trained and certified the entire team (only one in company).
  • Delivered a 90% pull-through rate by closing 90% of loans reviewed and processing an average of 4 per day.
  • Motivated the team to increase individual performance goals by working with them to underwrite loans.
  • Advised and coached team members to successfully pass certification tests.

Senior Credit Team Lead

Goldwater Bank (fka Weststar Mortgage)
08.2015 - 09.2016
  • Recruited by a Senior VP from a previous employer to oversee the Rocky Mountain and West Divisions. Led a team of 8-10 directly reporting Underwriters.
  • Processed a total of 300 loans per month with values up to $700K.
  • Improved turnaround times and got loans closed on time by enhancing team processes for quality and production.
  • Managed exception desk reviews in partnership with the Senior Credit Team Lead.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Appraisal Relationship Manager

DHI Mortgage
05.2014 - 08.2015
  • Managed the firm’s approved appraiser panel including recruiting, selecting, and onboarding new appraisers while communicating with existing approved appraisers.

VP of Operations

IBC BANK
01.2014 - 05.2014
  • Directed a team of Retail Mortgage Supervisors and Managers with the responsibility for Underwriting, Processing, Closing, and Post-Closing Operations.
  • Developed training programs for staff, increasing team productivity and engagement.
  • Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
  • Trained and guided team members to maintain high productivity and performance metrics.

AVP, Regional Underwriting Manager

EverBank
09.2012 - 01.2014
  • Managed a staff of 8 Underwriters and cross-functional relationships with Credit, Operations, and Sales. Carried responsibility for Texas, Colorado, Kansas, and Oklahoma with Preferred/Jumbo loan signing authority.
  • Developed and maintained strong relationships with clients, resulting in increased business opportunities.
  • Streamlined underwriting processes, enhancing workflow efficiency and reducing turnaround times.

Team Lead - Austin Underwriting

AmeriPro Funding
01.2010 - 09.2012
  • Drove pipeline management and turnaround times while underwriting FHA, VA, and Conventional Loans along with special programs for USDA, MCC, Bond, and DPA loans.
  • Contributed directly to the rollout and training of new products, policies, and procedures.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Division Underwriting Manager

Moncor Mortgage Bank
05.2008 - 01.2010
  • Led an Underwriting Department of 7 Associates for Retail and Wholesale Divisions.
  • Conducted periodic audits leveraging knowledge of Fannie Mae and Freddie Mac guidelines.
  • Led underwriting team to evaluate and approve mortgage applications efficiently.
  • Mentored junior underwriters, fostering professional growth and knowledge sharing.
  • Streamlined workflow processes, reducing turnaround time for loan approvals significantly.

Manager of QC Operations

UST Global
06.2007 - 05.2008
  • Recruited to create and implement SOPs and quality control guidelines.
  • Trained team of offshore BPO associates in all necessary policies, procedures, and quality measures.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager of Post-Closing Services

TransUnion Settlement Solutions
10.2005 - 06.2007
  • Oversaw a post-closing services team of up to 32 Associates with monthly P&L responsibility.
  • Generated a 50% increase in revenue by streamlining and restructuring the department.
  • Achieved a 24-hour turnaround time against a 72-hour Service Level Agreement.
  • Managed the relocation of operations from Colorado to the Texas facility.
  • Oversaw project management efforts, ensuring timely execution of deliverables and adherence to quality standards.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.

VP of Operations

IBC Bank
01.2014 - 05.2014
  • Directed a team of Retail Mortgage Supervisors and Managers with responsibility for Underwriting, Processing, Closing, and Post-Closing Operations.
  • Coached and developed a highly productive team to deliver superior customer service in coordination with Sales and Operations support.
  • Guided team adherence to mortgage-related compliance matters with state, federal, and investor regulations and guidelines.
  • Streamlined operational processes to enhance efficiency across multiple departments.
  • Implemented strategic initiatives that improved customer satisfaction and service delivery.
  • Monitored performance metrics to drive continuous improvement across operations.
  • Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.

Education

Business Administration

Austin Community College
Austin, TX

Skills

  • Mortgage Lending
  • Team Leadership
  • Motivation
  • Training/Coaching
  • Performance Management
  • Cross-Functional Collaboration
  • Risk Mitigation
  • Continuous Process Improvement
  • Executive Presentations/Reporting
  • Data-Driven Decision Making
  • Project Management
  • Quality Assurance/Audits
  • Regulatory Compliance
  • Customer Engagement
  • Customer Satisfaction/Dispute Resolution
  • Team building and motivation

Timeline

Sr. Underwriter

Discover Home Loans
03.2023 - Current

Regional Underwriting Director

Loan Depot
08.2019 - 01.2023

Underwriting Manager

Caliber Home Loans
09.2016 - 08.2019

Senior Credit Team Lead

Goldwater Bank (fka Weststar Mortgage)
08.2015 - 09.2016

Appraisal Relationship Manager

DHI Mortgage
05.2014 - 08.2015

VP of Operations

IBC BANK
01.2014 - 05.2014

VP of Operations

IBC Bank
01.2014 - 05.2014

AVP, Regional Underwriting Manager

EverBank
09.2012 - 01.2014

Team Lead - Austin Underwriting

AmeriPro Funding
01.2010 - 09.2012

Division Underwriting Manager

Moncor Mortgage Bank
05.2008 - 01.2010

Manager of QC Operations

UST Global
06.2007 - 05.2008

Manager of Post-Closing Services

TransUnion Settlement Solutions
10.2005 - 06.2007

Business Administration

Austin Community College

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Michelle Herring