Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
Generic

Michelle Herring

Dripping Springs,TX

Summary

Regional Underwriting Manager recognized for improving productivity and efficiency in underwriting operations. Demonstrated expertise in risk assessment, portfolio management, and regulatory compliance leading to successful outcomes. Proven leadership and problem-solving skills enhance team collaboration and optimize processes.

Overview

20
20
years of professional experience

Work History

Sr. Underwriter

Discover Home LOANS
Austin, USA
03.2023 - Current
  • Underwrote 1st and 2nd Lien HELOC loans, ensuring compliance with company guidelines and regulations.
  • Reviewed and evaluated consumer residential applications for approval based on credit standards.
  • Maintained SLA turn times within 24 hours to enhance operational efficiency.
  • Participated in Advisory Board Committee to provide insights on loan processes.
  • Contributed to major projects in home loan division by validating declines and timely issuance of NOI.
  • Analyzed loan applications to ensure adherence to business and credit standards.
  • Executed underwriting tasks for various types of loans, enhancing overall portfolio integrity.
  • Collaborated with teams to streamline underwriting processes and improve turnaround times.

Regional Underwriting Director

Loan Depot
Austin, USA
08.2019 - 01.2023
  • Recruited and promoted to lead team of 4 managers and 28 underwriters, closing $1.89B in loans quarterly.
  • Trained underwriters to enhance lending authority and attain certifications.
  • Managed relationships with 6 national builders within joint venture group.
  • Reduced loan turnaround time from 10 days to 48 hours while minimizing processing errors.
  • Achieved the highest quality standards in the division through comprehensive audit reviews of loan salability.
  • Reviewed, evaluated, and approved or declined credit insurance applications.
  • Collaborated with departments to ensure compliance with applicable laws and regulations.
  • Established underwriting guidelines based on company objectives and market conditions.

Underwriting Manager

Caliber Home Loans
Austin, USA
09.2016 - 08.2019
  • Built and led team of 10 underwriters to expand Mid-South region operations.
  • Resolved any issues that may arise during the underwriting process.
  • Monitored progress on individual cases to ensure compliance with policy guidelines.
  • Trained all new underwriters on Caliber processes, enhancing loan processing capacity.
  • Cross-trained and certified entire team, achieving unique team status within company.
  • Achieved 90% pull-through rate by closing 90% of reviewed loans, averaging four daily.
  • Increased individual performance goals through targeted motivation and support in underwriting loans.
  • Coached team members to successfully pass certification tests, ensuring compliance and expertise.

Senior Credit Team Lead

Goldwater Bank (fka Weststar Mortgage)
Austin, USA
08.2015 - 09.2016
  • Recruited by Senior VP to oversee Rocky Mountain and West Divisions.
  • Trained new staff in relevant processes and procedures.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Led a team of 8-10 Underwriters, ensuring high-quality loan processing.
  • Processed 300 loans monthly, with values reaching $700K.
  • Streamlined team processes to enhance turnaround times and timely loan closures.

Appraisal Relationship Manager

DHI Mortgage
Austin, USA
05.2014 - 08.2015
  • Directed management of firm’s approved appraiser panel involving recruitment, selection, and onboarding of new appraisers alongside communication with current approved appraisers.

VP of Operations

IBC Bank
Austin, USA
01.2014 - 05.2014
  • Directed team of Retail Mortgage Supervisors and Managers overseeing Underwriting, Processing, Closing, and Post-Closing Operations.
  • Identified training needs within departments and developed programs accordingly.
  • Conducted regular meetings with department heads to review performance metrics and progress towards goals.
  • Provided direction on process improvement initiatives to increase productivity and profitability.
  • Assisted in the recruitment and onboarding of new staff members into the organization.
  • Coached highly productive team to deliver exceptional customer service in collaboration with Sales and Operations support.
  • Ensured compliance with state, federal, and investor regulations through effective team guidance.

AVP, Regional Underwriting Manager

Everbank
Austin, USA
09.2012 - 01.2014
  • Managed a team of Underwriters, enhancing collaboration across Credit, Operations, and Sales.
  • Held signing authority for Preferred/Jumbo loans in Texas, Colorado, Kansas, and Oklahoma.
  • Fostered cross-functional relationships to improve workflow and decision-making efficiency.
  • Provided leadership, direction, guidance, and support to team members on a daily basis.
  • Delegated work to staff, setting priorities and goals.

Team Lead - Austin Underwriting

Ameripro Funding
Austin, USA
01.2010 - 09.2012
  • Reduced turnaround times for FHA, VA, and Conventional loans through effective pipeline management.
  • Collaborated across departments to create solutions addressing customer requirements.
  • Provided leadership to team members, ensuring timely completion of high-quality tasks.
  • Assisted manager in developing strategic plans for future projects and initiatives.
  • Ensured compliance with company policies and procedures within the team.
  • Underwrote special programs including USDA, MCC, Bond, and DPA loans effectively.

Division Underwriting Manager

Moncor Mortgage Bank
Austin, USA
05.2008 - 01.2010
  • Directed a team of 7 associates in Retail and Wholesale Divisions.
  • Managed a team of underwriters to ensure accurate and timely processing of applications.
  • Monitored progress on individual cases to ensure compliance with policy guidelines.
  • Identified areas of improvement within the organization's underwriting department.
  • Conducted periodic audits to ensure compliance with Fannie Mae and Freddie Mac guidelines.

Manager of QC Operations

UST Global
Pflugerville, USA
06.2007 - 05.2008
  • Created and implemented standard operating procedures and quality control guidelines.
  • Conducted performance reviews for team members.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained offshore BPO associates on essential policies and quality measures.

Manager of Post-Closing Services

Transunion Settlement Solutions
Pflugerville, USA
10.2005 - 01.2007
  • Oversaw post-closing services team of up to 32 Associates with monthly P&L responsibility.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Generated fifty percent revenue increase through department streamlining and restructuring.
  • Achieved twenty-four hour turnaround time, exceeding seventy-two hour Service Level Agreement.
  • Managed relocation of operations from Colorado to Texas facility.

Education

Business Administration

Austin Community College
Austin, TX

Skills

  • Mortgage lending expertise
  • Training and development
  • Effective communication
  • Relationship management
  • Team leadership
  • Motivational strategies
  • Performance management
  • Cross-functional collaboration
  • Risk mitigation
  • Process improvement
  • Executive presentations
  • Data-driven decision making
  • Project management
  • Quality assurance
  • Regulatory compliance
  • Customer engagement
  • Dispute resolution

Accomplishments

  • 3x Quarterly Winner for Production and Quality in 2024 & 2025

References

References available upon request.

Timeline

Sr. Underwriter

Discover Home LOANS
03.2023 - Current

Regional Underwriting Director

Loan Depot
08.2019 - 01.2023

Underwriting Manager

Caliber Home Loans
09.2016 - 08.2019

Senior Credit Team Lead

Goldwater Bank (fka Weststar Mortgage)
08.2015 - 09.2016

Appraisal Relationship Manager

DHI Mortgage
05.2014 - 08.2015

VP of Operations

IBC Bank
01.2014 - 05.2014

AVP, Regional Underwriting Manager

Everbank
09.2012 - 01.2014

Team Lead - Austin Underwriting

Ameripro Funding
01.2010 - 09.2012

Division Underwriting Manager

Moncor Mortgage Bank
05.2008 - 01.2010

Manager of QC Operations

UST Global
06.2007 - 05.2008

Manager of Post-Closing Services

Transunion Settlement Solutions
10.2005 - 01.2007

Business Administration

Austin Community College

Similar Profiles

CREATE PROFILE