Michelle Hess
Roscoe,IL
Summary
Versatile human resources specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with several years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Phelps Pet Products
Janesville , WI
2023.02 - Current
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Provided essential support to address individual HR needs of employees.
- Facilitated resolution of conflicts between employee's and management through mediation or other dispute resolution techniques.
- Assisted in developing policies and procedures for the Human Resources Department.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Supported workforce planning and staffing strategies to align with organizational goals and objectives.
- Developed and updated HR policies and procedures manuals, ensuring alignment with best practices and legal requirements.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Hired employees and processed hiring-related paperwork.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Human Resources Specialist
Altium Packaging
Janesville , WI
2022.09 - 2023.02
- Analyzed workforce data to develop strategies that address recruitment needs.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
HR Generalist- Recruiting/Staffing
IPM Foods/Naturpak
Janesville , WI
2021.11 - 2022.09
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Conducted employee onboarding process, orientations, and exit interviews.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Developed training programs for new hires and existing employees.
- Reviewed job descriptions and updated them as needed according to changing business needs.
- Coordinated benefit administration activities such as enrollments, changes, terminations.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Organized staff events such as team building activities, holiday parties.
- Provided guidance to managers on employee relations issues.
- Assisted with payroll processing by verifying timekeeping records.
- Maintained accurate records of personnel data in the HRIS system.
Human Resource Administrator Payroll & Recruitment
Lowe's
Rockford , IL
2018.12 - 2021.11
- Updated databases with new employee information, job changes and terminations.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Ensured compliance with health and safety regulations within the office environment.
- Administered benefits programs, including health insurance and retirement plans.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
Administrative Supervisor/ Human Resource Assistant
Pinnacle Logistics
Rockford , IL
2015.11 - 2018.03
- Provided support for executive level personnel in preparing presentations materials such as charts, graphs, reports.
- Developed strategies for streamlining day-to-day operations that increased productivity across the organization.
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary.
- Implemented an electronic document tracking system which improved accuracy in filing documents.
- Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Provided guidance to staff members in the areas of customer service, data entry, filing systems, office equipment maintenance, and safety protocols.
- Responded promptly to customer inquiries via phone or email ensuring excellent customer service standards were met.
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Arts - Human Resources Management
Rockford Career College
Rockford, IL01.2017
Associate of Arts -
Rock Valley College- Associates of Arts
Rockford, IL2012-06
High School Diploma -
Boylan Catholic High School
Rockford, IL2010-05
Skills
- Management Development
- Organizational Development
- Training Development
- Recruiting, Ondboarding, Orientation
- HR Program Development
- Policies Implementation
- Employee Retention/Engagement
- Benefits Administration
- Labor Relations
- Conflict Resolution Tactics
- Event Planning
- Payroll
- Workers' Compensation
- Workforce Planning
- Safety Auditing
- Safety Training
- HRIS Software
Certification
CPR-Certified
Languages
Spanish, Fluent
Affiliations
- I am a soccer coach for the community and have been for over 7 years. I involve myself in community sponsored events to gain knowledge on best practices for networking on recruitment or employee needs.
Timeline
Human Resources Specialist
Phelps Pet Products
2023.02 - Current
Human Resources Specialist
Altium Packaging
2022.09 - 2023.02
HR Generalist- Recruiting/Staffing
IPM Foods/Naturpak
2021.11 - 2022.09
Human Resource Administrator Payroll & Recruitment
Lowe's
2018.12 - 2021.11
Administrative Supervisor/ Human Resource Assistant
Pinnacle Logistics
2015.11 - 2018.03
Bachelor of Arts - Human Resources Management
Rockford Career College
Associate of Arts -
Rock Valley College- Associates of Arts
High School Diploma -
Boylan Catholic High School
CPR-Certified
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