Michelle Hester
Jacksonville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Advocate
Florida Blue
Jacksonville, United States
08.1996 - 05.2021
- Helped large volume of customers every day
- Forced on customer satisfaction.
- Provided superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns, and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Directed incoming calls to internal personnel and departments, routing to correct best-qualified department.
Education
Bachelor of Science - Accounting
Purdue University Global
Online11.2021
Skills
- Customer Data Confidentiality
- Customer Account Management
- Building Customer Trust and Loyalty
- Personalized Customer Service
- Call Documentation
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Credit Card Payment Processing
Timeline
Customer Service Advocate
Florida Blue
08.1996 - 05.2021
Bachelor of Science - Accounting
Purdue University Global
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