Michelle Hewitt
Sherman,US
Summary
Knowledgeable City Secretary with extensive experience in municipal administration, adept at navigating complex city operations while ensuring regulatory compliance. Demonstrates a strong commitment to team collaboration and results-driven outcomes, showcasing adaptability to evolving needs and reliability in delivering high-quality performance. Proficient in records management, public relations, and governmental procedures, complemented by exceptional communication and organizational skills that consistently earn recognition from employers. Passionate about fostering efficient city governance and enhancing community engagement through effective administrative practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
City Secretary
City of Howe
03.2024 - Current
- Prepare and disseminate City Council meeting agendas and packets, attendance at Council meetings, keeping accurate minutes of the proceedings, and transcription and posting of the minutes.
- Prepare and administer departmental budgets and coding invoices.
- Administer all Human Resources documents including TMRS and insurance.
- Receive and review for accuracy application requests for zoning, variance, plats and re-plats requests, publishes required notices, mail notices and generates calendar for timeliness.
- Prepare notice to bidders, requests for proposals and/or qualifications; attends bid openings.
- Work with the City CPA in preparing the annual audit in a timely manner.
- Attend each meeting of the Zoning Commission, Board of Adjustment, Economic Development, and other important meetings as assigned by the City Administrator and keep accurate minutes of the proceedings;
- Engross and enroll all laws, resolutions, and ordinances of the governing body;
- Hold and maintain the seal of the City and affix this seal to all appropriate documents;
- Serve as the Chief Election Official for the City and plan and coordinate City elections;
- Keep abreast of election laws and new procedures by attending annual seminars on Election Law presented by the Texas Secretary of State and the Texas Municipal Clerks Certification Program or equivalent;
- Oversee the appointment process of Boards and Commissions, keep records of attendance of members, and report this to City Administrator before the appointment process;
- Manage the publication of official notices, agendas, City website, ordinances and resolutions; seal City documents, receive bids and attend bid openings;
- Countersign all commissions issued to municipal officers and keep a record of those commissions;
- Prepare all notices required under any regulation or ordinance of the municipality;
- Assist residents, customers, and callers regarding City procedures and operations.
- Take and subscribe to the official oath of office and posted bond in such sum as the City Council shall direct, the premium on said bond to be paid by the City.
- Preserve and document all adopted City Ordinances and Resolutions for codification.
- Maintain all municipal records and am responsible for the indexing, filing and timely retrieval of requests from the City Council, City departments and the general public.
- Act as a custodian of all official records and practices records management per the Texas State Library and Archives Commission retention schedule.
- Respond to open records requests and monitors responses to open records requests filled by other departments to ensure accuracy and timeliness of responses.
- Monitor publication of all official City notices and ensures compliance with applicable laws.
- Monitor document and respond to telephone complaints and inquiries on City Ordinances, City Council elections, directives of the City Council and available municipal services.
- Participate in the compilation and preparation of Mayor and Council's Honorary Certificates, Proclamations, and prepares City Council and City Administrator correspondence.
- Support the relationship between the City of Howe and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; promotes the City goals and priorities and complies with all City policies and procedures.
- Perform additional duties as assigned.
Hotel Front Desk Clerk
Holiday Inn Express and Suites
07.2024 - 07.2025
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, while ensuring accuracy in the hotel management system.
- Answer phone calls promptly, providing information about the hotel's services and amenities.
- Address guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain a clean and organized front desk area to create a welcoming environment.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and manage billing inquiries efficiently.
- Provide local information and recommendations to enhance guests' experiences.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Court Administrator
City of Gainesville
07.2021 - 03.2024
- Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
- Performed duties and provided service in accordance with established operating procedures and city policies, ensuring pertinent Federal, State and local laws, codes and regulations are adhered to.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitation of proactive work environment.
- Mentored departmental team, boosting efficiency, success, and morale among employees.
- Respond to complaints and requests for information regarding regulations, policies and procedures.
- Compose and type letters, court dockets, subpoenas, notices, warrants, and other related material.
- Collect fine money, issue receipts for monies received and prepare daily deposits of all monies collected.
- Prepare dispositions on tickets when finalized and mail a copy to the Department of Public Safety; prepare a variety of reports for submittal to appropriate State Attorney.
- Attend court regularly and serve as a clerk.
- Supervised daily operations and maintain various records and files.
- Prepare material and information for criminal and non-criminal court cases.
- Issue court notices; ensure the availability of officers for court.
- Prepare various forms for the Municipal Judge to review and sign.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Serve as payroll clerk for Municipal Court; conduct secondary review of all employee time cards and perform time card data entry for bi-weekly payroll, prepare Personnel Action Forms for employee pay information changes as necessary and submit to the Human Resources Department; serve as liaison to employees for HR and payroll functions.
- Contributed to smooth business operations by planning and organizing zoom E-Court.
- Serve as a Notary Public.
- Prepare appeals for County Court.
Client Relationship Manager
Essential Planners
10.2016 - 07.2022
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Developed monthly and quarterly summaries to assess each departments' participation level and determine targets for follow-up plans.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Held weekly meetings with all staff to identify techniques to overcome sales and internal obstacles.
- Built deep relationships with other business professionals and business owners by employing industry expertise and knowledge, client acquisition strategies and sales tactics.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Drove team revenue totals by bringing in over $13MM in AUM.
- Led targeted training programs to educate staff on new technology, its benefits and service capabilities.
- Increased profits through providing excellent customer service, following established guidelines, and auditing A/R reports.
- Directed work of efficient administrative department by maintaining accurate workflows, task execution and proper documentation.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Allocated executive tasks and managed complex calendars and administrative functions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Used Freshbooks to produce monthly invoices, reports, and other deliverables.
- Prepared presentations, materials, and documentation for use by Senior advisor in meetings and engagements.
- Assisted in coordinating implementation of policies and practices across organization.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Worked with clients to address and respond to client and partnership management issues.
Office Manager
Wynne And Smith
10.2020 - 05.2021
- Maintained, organized, and created client financial files including contracts and payments.
- Provided statistical reports to the partners on cash flow, fund balances, and bank account reserves.
- Reviewed balance sheet for ways to reduce overhead expenses and provided solutions to problematic areas.
- Answered four incoming lines and directed calls to the appropriate personnel.
- Welcomed visitors and provided information to clients as needed.
- Worked with other government officials and offices to obtain or provide information for court appearances or court filings.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Sourced vendors for special project needs and negotiated contracts.
- Coached new hires on company processes while managing 5 employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established efficient workflow processes, monitored daily productivity, and suggested modifications to improve overall effectiveness of personnel and activities.
- Developed standard operating procedures for all administrative employees.
Director of Client Service
Illumination Wealth Management
10.2012 - 10.2016
- Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitation of proactive work environment.
- Mentored departmental team, boosting efficiency, success, and morale among employees.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Implemented and monitored accounting processes to support contractual obligations resulting in increased revenue and client retention.
- Collaborated with owners on invoicing accuracy for applicable products, services, software, and logistics.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Developed customization reporting tools and dashboards to generate client, revenue, and internal intelligence reports.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Built client relationships by responding to inquiries, identifying, and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 40% year after year.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Handled all scheduling for the Senior Advisor's calendar and prepared meeting agenda and materials.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT01-2027
High School Diploma -
El Cajon Valley High School
El Cajon, CA06.1993
Skills
- Records management
- Interdepartmental communication
- Municipal administration
- Problem-solving
- Researching skills
- Legal compliance
- Legal notice publishing
- City personnel supervision
- Teamwork and collaboration
- Fast learner
- Organizational leadership
- Human resources management
Certification
- Certified Notary Public
- Driver's License
Languages
Multilingual
Bilingual
Timeline
Hotel Front Desk Clerk
Holiday Inn Express and Suites
07.2024 - 07.2025
City Secretary
City of Howe
03.2024 - Current
Court Administrator
City of Gainesville
07.2021 - 03.2024
Office Manager
Wynne And Smith
10.2020 - 05.2021
Client Relationship Manager
Essential Planners
10.2016 - 07.2022
Director of Client Service
Illumination Wealth Management
10.2012 - 10.2016
High School Diploma -
El Cajon Valley High School
Bachelor of Science - Business Management
Western Governors University