Michelle Hickey
Minco,OK
Summary
Dynamic Business Services Representative with a proven track record at NextEra Energy Resources, excelling in client satisfaction and financial acumen. Skilled in SAP software and adept at problem-solving, I successfully managed complex projects, identified growth opportunities, and implemented data-driven strategies to enhance operational performance.
Overview
25
25
years of professional experience
Work History
Business Services Representative
NextEra Energy Resources
10.2011 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries.
- Managed complex projects, ensuring timely completion within budget constraints while maintaining high-quality standards.
- Contributed to business growth by identifying potential opportunities and conducting market research.
- Prepared comprehensive reports detailing sales activities, market trends, and other relevant information to inform management decisions and support strategic planning efforts.
- Managed accounts receivable functions by generating invoices accurately tracking outstanding payments ensuring timely collection efforts were made when necessary.
- Collaborated with cross-functional teams to develop innovative solutions that met client needs and expectations.
- Implemented data-driven strategies to identify trends and optimize business performance across various metrics.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Office Manager
Canadian County Children's Justice Center
08.2000 - 10.2011
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Skills
- CRM software proficiency
- Industry expertise
- CRM software
- Financial acumen
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Problem-solving abilities
- Organizational skills
- Team building
- Analytical thinking
- Inventory management
- Adaptability
- Forecasting
- Financial analysis
- Supply chain management
- Issue research
Accomplishments
Yellow Belt Certification under the Six Sigma Process
Timeline
Business Services Representative
NextEra Energy Resources
10.2011 - Current
Office Manager
Canadian County Children's Justice Center
08.2000 - 10.2011
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