Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Objective
Timeline
Generic

Michelle Hicks

Santa Fe,NM

Summary

Knowledgeable Bookkeeper/Office Manager with over 29 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

16
16
years of professional experience

Work History

Owner/Bookkeeper

Back to Black Bookkeeping, LLC
Santa Fe, NM
02.2014 - Current
  • Identified new opportunities for growth, expansion, and diversification.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Ensured compliance with local, state, and federal regulations.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Reviewed legal documents related to business operations.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Implemented quality assurance processes to ensure product excellence.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Developed strategic plans to increase profitability and efficiency.

Owner/Operator

No Business Like Snow Business, LLC
Santa Fe, NM
02.2008 - Current
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Read and interpreted maps to determine vehicle routes.
  • Delivered excellent customer service to clients and fellow employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Managing Member

Hicks Enterprise, LLC
Santa Fe, NM
01.2008 - 01.2021
  • Trained employees on additional job positions to maintain coverage of roles.
  • Delegated work to staff, setting priorities and goals.
  • Maintained adequate staffing to meet objectives within budget.
  • Negotiated contracts with vendors to obtain favorable terms and services for members.
  • Facilitated training sessions for staff on best practices when dealing with managing members' requests and issues.
  • Maintained a high level of customer service by responding promptly to inquiries and resolving issues quickly.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Created communication materials such as newsletters and brochures in order to inform members about products and services offered.
  • Advised members on investments, asset allocation, and risk management activities.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Education

High School Diploma -

Capital High School
Santa Fe, NM
05-1995

Some College (No Degree) -

Santa Fe Community College
Santa Fe, NM

Skills

  • Business Management
  • Administrative Oversight
  • Verbal and Written Communication
  • Client Service
  • Bidding Processes
  • Operations Management
  • Financial Management
  • Profit and Loss Analysis

Affiliations

  • Active in sports
  • Camping/Hiking
  • Harley rider

Languages

English
Full Professional
Spanish
Professional

Objective

  • I am currently looking for Full time or Part time employment going into 2024. I have extensive knowledge in Quickbooks, Excel, Word, Adobe, internet and email. I have been self employed since 2008 and am looking for a more reliable paycheck moving forward. Looking for a friendly, goal driven environment with room for growth and profit improvement. With my skills and knowledge, I am certain I can be a perfect fit for any industry, as I have worked in the medical, construction, retail, hospitality, and most importantly, customer service driven occupations.

Timeline

Owner/Bookkeeper

Back to Black Bookkeeping, LLC
02.2014 - Current

Owner/Operator

No Business Like Snow Business, LLC
02.2008 - Current

Managing Member

Hicks Enterprise, LLC
01.2008 - 01.2021

High School Diploma -

Capital High School

Some College (No Degree) -

Santa Fe Community College

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Michelle Hicks