Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Hicks

Bonner Springs,Kansas

Summary

Meticulous accounting professional with extensive experience analyzing information and identifying areas of improvement. Quick learner who will work to make sure information is done in a timely manner. Willing to assist with future changes. Skilled Medical Office professional offering 1 year of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.

Overview

13
13
years of professional experience

Work History

Medical Office Specialist

Town Plaza Family Practice
Praire Village, KS
01.2023 - Current
  • Assisted in opening additional office.
  • Planned evacuation procedures for emergencies.
  • Trained incoming employees.
  • Answered and directed incoming calls in a professional manner.
  • Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
  • Performed data entry of patient information into electronic health records system.
  • Verified accuracy of insurance claims prior to submission for payment processing.
  • Processed payments from patients and maintained accurate financial records.
  • Prepared correspondence and other documents as needed.
  • Assisted with filing and organizing medical records according to established protocols.
  • Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
  • Ensured compliance with HIPAA regulations regarding privacy of patient information.
  • Responded promptly to requests from medical staff members for assistance or information related to patient care.
  • Resolved customer service issues in a timely manner while maintaining professionalism.
  • Participated in team meetings and training sessions as required by the organization.
  • Acquired insurance authorizations for procedures and tests ordered by attending physician.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Registered patients and scheduled appointments.
  • Scheduled appointments for patients via phone and in person.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Completed relevant insurance and other claim forms.

Utility Billing Clerk

City Of Bonner Springs
Bonner Springs, KS
04.2019 - 12.2022
  • Executed billing tasks and recorded information in company databases.
  • Managed invoicing operations.
  • Monitored outstanding invoices and performed collections duties.
  • Created improved filing system to maintain secure client data.
  • Collected data to complete detailed financial reports.
  • Assisted management with implementing new accounting software program.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Generated financial statements and reports detailing accounts receivable status
  • Reconciled past due accounts and sent letters resulting in additional 30% accounts being paid.
  • Updated information throughout Incode system and made sure it was accurate.
  • Tracked down contact information that was missing.
  • Found and cleared years of deposits that were not refunded or applied correctly.
  • Updated procedures for new systems that were implemented and provided SOP information.

Fiscal Support Assistant

Unified Government
Kansas City, KS
04.2017 - 04.2019
  • Registered Vehicles for residents in Wyandotte County.
  • Took payments for registration and property tax
  • Provided information in regards to registration for vehicles and property tax.
  • Handled e-mails and phone calls with various clients about how to register vehicles and property tax information.
  • Worked with general public to register vehicles and with commercial companies to register as well.
  • Assisted 50 customers per day on average.
  • Provided information to help vehicle registration be 100% accurate resulting in taxes paid being correct.

Call Center Representative

Convergys
Olathe, KS
02.2011 - 04.2017
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Trained new employees for Health Insurance, Medicare and Medicaid Calls.
  • Received Licensing for Health Insurance and was able to use that to excel in assisting customers and training.

Education

High School Diploma -

Bonner Springs High School
Bonner Springs, KS
05.2009

Skills

  • Equipment Monitoring and Troubleshooting
  • Customer Contact
  • Financial Compliance
  • Discrepancy Resolution
  • Patient Scheduling
  • Appointment Setting
  • Insurance Verification
  • HIPAA Compliance
  • Computer Skills
  • Attention to Detail
  • Problem-Solving
  • Patient Relations
  • Workload Management
  • Phone and Email Etiquette
  • Patient Flow
  • Appointment Scheduling
  • HIPAA Regulations
  • Patient Demographics
  • Multi-line telephone management
  • Bookkeeping
  • Biohazard Waste Disposal

Accomplishments

  • Used Microsoft Excel to develop spreadsheets.
  • Implemented new software for billing and meter reading.
  • Quick to learn and retain information.
  • Good with Microsoft products to keep records and provide information.

Timeline

Medical Office Specialist

Town Plaza Family Practice
01.2023 - Current

Utility Billing Clerk

City Of Bonner Springs
04.2019 - 12.2022

Fiscal Support Assistant

Unified Government
04.2017 - 04.2019

Call Center Representative

Convergys
02.2011 - 04.2017

High School Diploma -

Bonner Springs High School

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Michelle Hicks