Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Hicks

Michelle Hicks

Owasso,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Academy Trainer

Walmart Neighborhood Market
09.2023 - Current
  • Delivering training programs: Conducting comprehensive training sessions on various topics like register operations, product stocking, customer interactions, safety protocols, and department-specific procedures.
  • One-on-one coaching: Providing personalized guidance and feedback to new associates during their training period, addressing individual learning needs and ensuring proper skill acquisition.
  • Performance evaluation: Assessing new associates' progress during training, identifying areas for improvement, and providing ongoing feedback to help them reach performance goals.
  • Compliance monitoring: Ensuring all training activities adhere to company policies and standards, including safety regulations and quality control procedures.
  • Collaboration with store leadership: Working closely with store managers and team leads to identify training needs, prioritize training topics, and align training initiatives with overall store objectives.
  • Curriculum development: Contributing to the development and maintenance of training materials, including manuals, presentations, and e-learning modules, to ensure they are relevant and up-to-date.

Broker Associate

Keller Williams Realty
10.2021 - Current
  • Veteran Buyer Agent Specialist
  • Negotiated contracts and prepared paperwork to manage accurate and legal sales of residential, commercial and land properties.
  • Achieved consistent sales by promoting properties through advertisements, open houses and listing services.
  • Established and developed real estate agency, driving recruitment and operational growth.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Managed client relationships via email, text and telephone to stay in frequent contact and maintain trust throughout sales process.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Worked closely with clients to facilitate appropriate loans, inspections and appraisals.
  • Negotiated contracts and prepared paperwork to manage accurate and legal sales of residential, commercial and land properties

Designated Executive Broker

Keller Williams Realty Mena
04.2019 - 07.2021
  • Established and developed real estate agency, driving recruitment and operational growth.
  • Advised over Agents on their transactions, training, and goals.
  • Established clear and competitive goals, growth roadmaps and strategic business plans.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Worked closely with clients to facilitate appropriate loans, inspections and appraisals.
  • Maintained regular contact with clients to inform about transactions and performance.
  • Prepared contracts and related documentation according to strict standards.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
  • Increased sales personal sales by 150%
  • Increased company sales by 208%
  • Established connections with other companies to help increase transaction completion and better work environment.
  • Identified issues, analyzed information and provided solutions to problems

Broker Associate

Holly Springs Real Estate, LLC
02.2017 - 04.2019
  • Advised and informed prospective clients on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Compared recently sold area properties to determine competitive market prices.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
  • Increased sales by 320%

Realtor Sales Associate

RE/MAX Mena Real Estate
03.2016 - 02.2017
  • Advised and informed prospective clients on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Compared recently sold area properties to determine competitive market prices.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.

Bank Teller

Diamond Bank
03.2008 - 10.2010
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Placed orders for customer checks and verified starting numbers.
  • Provided customer records, account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Store Assistant Manager

Brookstone
09.2006 - 02.2008
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Top Sale Associate
  • Coordinated Shipping of Ordered Merchandise

Office Manager/Sales Associate

REED's Jewelers
05.2002 - 06.2003
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

No Degree - Architectural Engineering

University of Alaska Anchorage
Anchorage, AK

High School Diploma -

Mena High School
Mena, AR

Skills

  • Time Management
  • Problem Solver
  • Client Communications
  • Decision Making
  • Company Policies And Procedures
  • Ability To Multitask
  • Customer Relationships
  • Setting Up Appointments
  • Ability To Work Independently

Timeline

Academy Trainer

Walmart Neighborhood Market
09.2023 - Current

Broker Associate

Keller Williams Realty
10.2021 - Current

Designated Executive Broker

Keller Williams Realty Mena
04.2019 - 07.2021

Broker Associate

Holly Springs Real Estate, LLC
02.2017 - 04.2019

Realtor Sales Associate

RE/MAX Mena Real Estate
03.2016 - 02.2017

Bank Teller

Diamond Bank
03.2008 - 10.2010

Store Assistant Manager

Brookstone
09.2006 - 02.2008

Office Manager/Sales Associate

REED's Jewelers
05.2002 - 06.2003

High School Diploma -

Mena High School

No Degree - Architectural Engineering

University of Alaska Anchorage

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Michelle Hicks