Michelle Kesterson
Paso Robles,CA
Overview
28
28
years of professional experience
Work History
CAREGIVER
IHSS
Paso Robles, CA
2023.11 - 2025.03
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
- Responded to resident dining needs and assisted with feeding.
- Recognized early signs of distress or decline in health status and responded accordingly.
- Monitored vital signs and reported changes to the appropriate medical personnel.
CUSTOMER SERVICE MANAGER (CSM)
Walmart
Paso Robles, CA
2018.05 - 2019.05
- Did a lot of training for dealing with customers and also employees.
- Dealt with money and cash registers.
- Assisted customers with resolving service-related issues.
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
- Lead team of customer service representatives to ensure quality standards are met.
OWNER / OPERATOR
Dawg on it & katz too
Paso Robles, CA
2008.10 - 2017.05
- Ran every aspect of business including employees.
- Grooming, answering phone, customer service, cashier and scheduling.
GROOMER/ ASSISTANT GROOMING MANAGER
Pet Co
Paso Robles, CA
2007.06 - 2008.12
- Groomer and made schedules for employees.
- Customer service.
- Answer phones.
- Developed an understanding of animal behavior to effectively manage difficult cases in a calm manner.
- Exercised excellent communication skills when interacting with clients to build trust and loyalty.
- Utilized shears, dryers, and other grooming instruments to perform work.
- Provided quality customer service by answering questions about services offered and providing advice on pet care needs.
ACCOUNTS RECEIVABLE CLERK
Arbor Nursery
Industry, CA
2002.03 - 2007.11
- Managed collections process for past due invoices using telephone calls, emails, letters.
- Applied customer payments correctly to appropriate accounts.
- Followed up on delinquent accounts in accordance with company policies and procedures.
- Assisted customers with inquiries regarding billing or account status.
- Processed payments accurately and efficiently utilizing various payment methods.
- Developed strong customer relationships through effective communication and problem resolution techniques.
OWNER/FOOD PREP AND WAITRESS
Heavenly Catering
Azusa, CA
2004.06 - 2006.09
- Prepping food and organizing parties.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
WAITRESS
Fraternal Order of Eagles
Azusa, CA
2002.02 - 2005.03
- Maintained a clean working environment.
- High passed atmosphere and friendly customer service.
- Processed payments.
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Processed accurate cash and credit card transactions.
- Continuously monitored tables for any additional requests or assistance needed by guests.
HAIRDRESSER
Halstons
Glendora, CA
1997.04 - 2003.03
- Hairdresser.
- Schedule appointments.
- Excellent communication skills for interacting with customers both verbally and nonverbally.
- Accustomed to working with clients of all ages to achieve desired results.
- Adept at providing a variety of hair services, including cutting, styling, coloring and highlighting.
- Proficient in using professional hairdressing tools such as scissors, clippers and curling irons.
- Experienced in recommending hair care products to customers based on their individual needs.
- Able to create stylish looks for special occasions like weddings and proms.
Timeline
CAREGIVER
IHSS
2023.11 - 2025.03
CUSTOMER SERVICE MANAGER (CSM)
Walmart
2018.05 - 2019.05
OWNER / OPERATOR
Dawg on it & katz too
2008.10 - 2017.05
GROOMER/ ASSISTANT GROOMING MANAGER
Pet Co
2007.06 - 2008.12
OWNER/FOOD PREP AND WAITRESS
Heavenly Catering
2004.06 - 2006.09
ACCOUNTS RECEIVABLE CLERK
Arbor Nursery
2002.03 - 2007.11
WAITRESS
Fraternal Order of Eagles
2002.02 - 2005.03
HAIRDRESSER
Halstons
1997.04 - 2003.03