Overview
Work History
Timeline
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Michelle Kesterson

Michelle Kesterson

Paso Robles,CA

Overview

28
28
years of professional experience

Work History

CAREGIVER

IHSS
Paso Robles, CA
11.2023 - 03.2025
  • Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
  • Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
  • Assisted residents in activities of daily living to maintain health and dignity.
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
  • Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
  • Responded to resident dining needs and assisted with feeding.
  • Recognized early signs of distress or decline in health status and responded accordingly.
  • Monitored vital signs and reported changes to the appropriate medical personnel.

CUSTOMER SERVICE MANAGER (CSM)

Walmart
Paso Robles, CA
05.2018 - 05.2019
  • Did a lot of training for dealing with customers and also employees.
  • Dealt with money and cash registers.
  • Assisted customers with resolving service-related issues.
  • Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
  • Utilized problem solving techniques to quickly resolve escalated issues from customers.
  • Coached and provided feedback to staff to improve performance and achieve company objectives.
  • Lead team of customer service representatives to ensure quality standards are met.

OWNER / OPERATOR

Dawg on it & katz too
Paso Robles, CA
10.2008 - 05.2017
  • Ran every aspect of business including employees.
  • Grooming, answering phone, customer service, cashier and scheduling.

GROOMER/ ASSISTANT GROOMING MANAGER

Pet Co
Paso Robles, CA
06.2007 - 12.2008
  • Groomer and made schedules for employees.
  • Customer service.
  • Answer phones.
  • Developed an understanding of animal behavior to effectively manage difficult cases in a calm manner.
  • Exercised excellent communication skills when interacting with clients to build trust and loyalty.
  • Utilized shears, dryers, and other grooming instruments to perform work.
  • Provided quality customer service by answering questions about services offered and providing advice on pet care needs.

ACCOUNTS RECEIVABLE CLERK

Arbor Nursery
Industry, CA
03.2002 - 11.2007
  • Managed collections process for past due invoices using telephone calls, emails, letters.
  • Applied customer payments correctly to appropriate accounts.
  • Followed up on delinquent accounts in accordance with company policies and procedures.
  • Assisted customers with inquiries regarding billing or account status.
  • Processed payments accurately and efficiently utilizing various payment methods.
  • Developed strong customer relationships through effective communication and problem resolution techniques.

OWNER/FOOD PREP AND WAITRESS

Heavenly Catering
Azusa, CA
06.2004 - 09.2006
  • Prepping food and organizing parties.
  • Managed multiple tasks simultaneously while maintaining high quality standards of service.
  • Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
  • Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.

WAITRESS

Fraternal Order of Eagles
Azusa, CA
02.2002 - 03.2005
  • Maintained a clean working environment.
  • High passed atmosphere and friendly customer service.
  • Processed payments.
  • Demonstrated excellent customer service skills while working in a fast-paced environment.
  • Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
  • Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
  • Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
  • Processed accurate cash and credit card transactions.
  • Continuously monitored tables for any additional requests or assistance needed by guests.

HAIRDRESSER

Halstons
Glendora, CA
04.1997 - 03.2003
  • Hairdresser.
  • Schedule appointments.
  • Excellent communication skills for interacting with customers both verbally and nonverbally.
  • Accustomed to working with clients of all ages to achieve desired results.
  • Adept at providing a variety of hair services, including cutting, styling, coloring and highlighting.
  • Proficient in using professional hairdressing tools such as scissors, clippers and curling irons.
  • Experienced in recommending hair care products to customers based on their individual needs.
  • Able to create stylish looks for special occasions like weddings and proms.

Timeline

CAREGIVER

IHSS
11.2023 - 03.2025

CUSTOMER SERVICE MANAGER (CSM)

Walmart
05.2018 - 05.2019

OWNER / OPERATOR

Dawg on it & katz too
10.2008 - 05.2017

GROOMER/ ASSISTANT GROOMING MANAGER

Pet Co
06.2007 - 12.2008

OWNER/FOOD PREP AND WAITRESS

Heavenly Catering
06.2004 - 09.2006

ACCOUNTS RECEIVABLE CLERK

Arbor Nursery
03.2002 - 11.2007

WAITRESS

Fraternal Order of Eagles
02.2002 - 03.2005

HAIRDRESSER

Halstons
04.1997 - 03.2003

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Michelle Kesterson