Michelle Higgins
Milton ,FL
Summary
At Supreme Paper Supplies, I am
Proficient as an Accounts Receivable Clerk and customer service representative. I believe in enhancing customer relations and reducing outstanding balances by managing account reconciliations and payment coordination. My proactive approach led to a decrease in uncollectible debt, showcasing my commitment to achieving financial accuracy and client satisfaction. I enjoy helping customers and having a positive impact in the company’s growth while also meeting the needs of our customers.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Clerk
Supreme Paper Supplies
04.2015 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
Associate Of General Studies - General Studies
Pensacola State College
Pensacola, FLSkills
Payment Coordination
Timeline
Accounts Receivable Clerk
Supreme Paper Supplies
04.2015 - Current
Associate Of General Studies - General Studies
Pensacola State College
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