Michelle Higgins
Milton ,FL
Summary
At Supreme Paper Supplies, I am
Proficient as an Accounts Receivable Clerk and customer service representative. I believe in enhancing customer relations and reducing outstanding balances by managing account reconciliations and payment coordination. My proactive approach led to a decrease in uncollectible debt, showcasing my commitment to achieving financial accuracy and client satisfaction. I enjoy helping customers and having a positive impact in the company’s growth while also meeting the needs of our customers.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Clerk
Supreme Paper Supplies
Pensacola, FL
04.2015 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
Associate Of General Studies - General Studies
Pensacola State College
Pensacola, FLSkills
Payment Coordination
Timeline
Accounts Receivable Clerk
Supreme Paper Supplies
04.2015 - Current
Associate Of General Studies - General Studies
Pensacola State College
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