Michelle Higgs

Implemented standardized work procedures, ensuring consistency in operations for both Fillmore and Delta Hospitals.

• Analyzed existing processes to identify opportunities for optimization, recommending changes as needed.
• Hired and trained new associates
• Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
• Championed a culture of continuous improvement by fostering employee engagement and promoting best practices consistently.
• Work closely with Intermountain Administration teams for both Fillmore and Delta Hospitals to ensure open communication and quality working relationship with R1 staff.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.

• Handled day-to-day accounting processes to balance daily deposits.
• Paid accounts payables for the hospital.
• Submitted credits for patient accounts.
• Gathered financial information, prepared month end documentation.