Michelle Hildreth
Lollypop Learning Center
Paris,TX
11
years of professional experience
Dedicated professional with a proven track record in team leadership and customer satisfaction. Skilled in managing daily operations, ensuring compliance with regulations, and fostering a positive learning environment. Committed to continuous improvement and enhancing service quality through effective staff training and mentorship.
Work History
Director
4 Years 1 Month- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Oversaw daily operations to maintain a safe learning environment for children.
- Implemented policies to comply with state regulations and quality standards.
- Identified opportunities for improvement in operational performance metrics.
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Managed crisis situations to minimize impact on operations and reputation.
- Collaborated with parents to address child needs and support educational goals.
- Managed staff training to ensure high-quality care and instruction.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Assessed employee performance against established benchmarks or targets.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Fostered a positive workplace culture through team-building activities and support.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Represented the organization at industry events, conferences, and public meetings.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
Manager
5 Months- Managed daily operations in a fast-paced restaurant environment, ensuring seamless service delivery and high-quality standards.
- Monitored staff performance and addressed issues, fostering a supportive team environment and improving service quality.
- Trained new employees on service standards and food safety protocols to enhance operational compliance.
- Resolved customer complaints promptly, enhancing overall satisfaction and maintaining a positive dining experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw inventory management, maintaining stock levels while minimizing waste effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Childcare Site Director
1 Year 8 Months- Met all policies and legal requirements by interviewing, hiring, and training qualified staff members.
- Managed funds according to the budget to oversee a cost-effective program.
- Complied with state and federal requirements by managing and coordinating curricula with staff.
- Maintained understanding of curriculum best practices and administrative functions of child development programs by attending professional development seminars.
- Remained up-to-date on childcare standards and procedures by completing ongoing training and courses.
- Coached team members to create a safe, happy, and stimulating environment for children.
- Developed and facilitated marketing and communications plans to drive program growth.
- Trained and continuously monitored primary and supplemental staff at the school.
- Collaborated with staff to engage and involve parents with child's development and learning.
- Created and executed marketing strategies that increased program visibility and enrollment.
- Allocated funds and approved purchases to pay for program staff, supplies, and equipment.
- Recruited, scheduled, and enrolled children to maximize occupancy.
- Formulated and enforced written policies and procedures to ensure compliance with accreditation guidelines.
Lead Toddler Teacher
4 Years 7 Months- Fostered a positive learning environment through consistent use of positive reinforcement strategies.
- Created a positive environment focused on learning and being inclusive of children from different backgrounds.
- Supported child mediation strategies to help youngsters improve social skills.
- Encouraged children to work through difficulties and improve social skills.
- Provided one-on-one emotional, social, and academic support to enhance student well-being and learning outcomes.
- Tailored teaching methods to engage individual students, addressing questions and offering personalized guidance.
- Worked closely with struggling students to improve learning, eating habits and personal hygiene.
- Arranged daily nap and rest periods to recharge students for afternoon play and additional learning.
- Promoted good nutrition for every student by preparing and serving healthy meals and snacks.
- Prepared and served meals and snacks to meet children's nutritional needs.
- Inspected the classroom regularly for safety hazards and cleanliness to identify safety concerns and maintain cleanliness.
- Evaluated children regularly to identify negative behaviors associated with learning disorders or troubled home lives.
- Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning.
- Modeled positive behaviors to promote self-esteem and enhance children's conflict management abilities.
Front End Associate
2 Years 5 Months- Recommended merchandise based on customer needs and preferences to enhance shopping experience.
- Greeted customers and responded to questions to engage shoppers and elevate customer service ratings.
- Used POS system with speed and accuracy to complete cash, card, and check transactions for customer purchases.
- Maintained excellent store appearance and assisted with store merchandising duties to provide a positive, organized shopping experience for customers.
- Organized visually appealing displays to attract customers and drive sales.
Education
High School Diploma
Some College (No Degree) - Early Childhood Education
Skills
Regulatory compliance
Staff management
Team oversight
Multitasking and problem-solving
Positive environment
Team collaboration
Teamwork
Verbal communication
Oral communication
Multitasking and problem-solving
Timeline
Director
Lollypop Learning Center
09.2022 - CurrentRead More
Manager
Braums Restaurant
04.2022 - 09.2022Read More
Childcare Site Director
Keene Family YMCA
08.2020 - 04.2022Read More
Front End Associate
Hannaford
03.2017 - 08.2019Read More
Lead Toddler Teacher
Rise for baby and family
01.2016 - 08.2020Read More
Thayer High School
High School Diploma
Read More
RVCC
Some College (No Degree) from Early Childhood Education
Read More