Summary
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Hileman

Medford,NJ

Summary

Highly Organized, dependable and detail orientated candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent customer service aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Work History

Purchasing and Procurement Manager

Bob Meyer Communities, Inc.
Medford, NJ
11.1999 - Current
  • Develop and maintain relationships with key suppliers for smooth communication and to meet required expectations.
  • Evaluate supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery. Which resulted in 10% savings on average per home.
  • Review and issue contracts and purchase orders after choosing ideal vendor.
  • Generated quarterly and yearly reports on purchasing operations.
  • Developed productive relationships with key account holders.
  • Assessed areas of service concern and developed improvement plans.
  • Authorized purchase orders and work orders through Buildsoft and Quickbooks.

Customer Service Manager

Bob Meyer Communities, Inc.
Medford, NJ
11.1999 - 06.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. I developed a custom new home guide manual that is still given to all new home buyers at time of them signing contracts.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships. Earned Commitment to Excellence award in Customer Service 4 years consecutively from The Builders League of South Jersey for highest customer service rating based on feedback submitted to the builders league.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Assisted customers with setting appointments and special order requests.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with management to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations

Education

Associate of Arts - Communications

Temple University
Philadelphia, PA
06.1992

Skills

  • Data analysis understanding
  • Vendor sourcing
  • Self-Motivated
  • Problem-Solving
  • Microsoft Outlook, Word, Excel and Quickbooks
  • Adherence to high customer service standards
  • Excellent time management skills
  • Exceptional interpersonal communication

Certification

I am a current Notary Public for the state of New Jersey

Timeline

Purchasing and Procurement Manager

Bob Meyer Communities, Inc.
11.1999 - Current

Customer Service Manager

Bob Meyer Communities, Inc.
11.1999 - 06.2010

Associate of Arts - Communications

Temple University

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Michelle Hileman