MICHELLE HILL

Administrative Assistant

Arlington Perinatal Associates PA

Arlington, TX

05.2006 - Current

Restocked supplies and submitted purchase orders to maintain stock levels.
Executed record filing system to improve document organization and management.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients and visitors.
Managed over 50 patients calls per day.

Insurance Verification Specialist

Arlington Perinatal

Arlington, TX

05.2006 - Current

Called insurance companies to ascertain pertinent information regarding policies and payment beneﬁt for patients
Veriﬁed that patients had proper insurance coverage prior to procedures or appointment scheduling
Updated patient and insurance data and input changes into company computer system
Checked documentation for appropriate coding, catching errors and making revisions
Followed speciﬁc security rules and guidelines to protect patient medical records and payment card information
Instructed clients on amounts covered under beneﬁt plans in easy-to- understand terminology
Examined claims, records and procedures to grant approval of coverage
Retained strong medical terminology understanding in eﬀort to be er comprehend procedures
Handled billing related activities focused on medical specialties
Performed veriﬁcation of Medicare coverage, Medicaid and Commercial
Identiﬁed important patient and demographic information
Pulled patient ﬁles and forwarded to appropriate oﬃces for processing
Created and maintained accurate and conﬁdential patient ﬁles according to regulatory mandates
Maintained oﬃce supplies inventory by checking stock and ordering new supplies as needed
Managed front oﬃce customer service, appointment management, billing
Summary
Skills
Experience and administration tasks to streamline workﬂow
Managed incoming telephone calls, including taking messages and directing callers to personnel
Adhered to HIPAA requirements to safeguard patient conﬁdentiality
Called patients to schedule appointments, consistently double-checking information and availability
Coordinated oﬃce schedules for new patients, diagnostic assessments and procedures
Prepared new charts, updated existing charts and managed records transfers between oﬃces
Updated patient ﬁnancial information to promote accurate record keeping
Kept oﬃce spaces well-stocked with administrative and medical supplies
Handled oﬃce inventory for [12] person medical facility
Helped patients complete paperwork and explained processes and procedures
Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company ﬁles.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Observed strict procedures to protect sensitive patient information, medical records and payment data.
Verified client information by analyzing existing evidence on file.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Posted payments to accounts and maintained records.
Determined appropriateness of payers to protect organization and minimize risk.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Placed new supply orders, managed inventory and restocked clerical spaces.
Registered and verified patient records before triage with most up-to-date information.
Carried out front office duties utilizing data entry skills in framework of medical database.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Received and routed laboratory results to correct clinical staff members.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Organized patient files and streamlined operations to improve efficiency.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Managed financial documentations such as expense reports and invoices.
Managed office bookkeeping with insurance billing and patient payments.
Implemented Centricity for digitizing and organizing over 500 medical records.
Kept detailed records of office inventories and placed $500.00 orders for more supplies.

EMT

JPS Hospital/Tarrant County Sheriﬀ

, TX

01.1996 - 12.2001

Documented calls in reports detailing incident type and course of treatment
Remained level-headed and proactive during emergency situations
Demonstrated dedication to providing quality care through continued training and education
Developed strong rapport with other medical professionals to foster quality and eﬃcient patient care
Reviewed inventory levels prior to shift and restocked ambulance to prepare for service
Performed CPR and used cardiac deﬁbrillator to revive patients in cardiac arrest or arrythmia
Assessed emergency situations and prioritized medical care for patients
Rendered direct patient care by stabilizing patients and determining course of action based on triage
Evaluated patients' medical status and monitored vital signs during transit
Observed and assessed incident scenes upon arrival to determine level of safety for ﬁrst responders
Asked patients questions regarding ingestion or intake of over-the- counter medications, prescriptions and illicit drugs.
Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once
Stabilized serious and critical patients for transport to medical facilities with advanced care teams

Summary

Overview

Work History

Administrative Assistant

Insurance Verification Specialist

EMT

Education

GED -

Skills

Timeline

Administrative Assistant

Insurance Verification Specialist

EMT

GED -

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