Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michelle Hill

Michelle Hill

Chicago,United States

Summary

Courteous Doorman with 5 years of hands-on experience working in highline building to greet guests and facilitate building safety. Well-versed in assisting guests with packages and luggage and maintaining logs of visitors. Welcoming and accommodating individual with in-depth knowledge of disaster and defense response paired with familiarity of security tools such as two-way radios and surveillance cameras. Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures.

Overview

18
18
years of professional experience

Work History

Doorman

Sudler Property Management
08.2019 - Current
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Directed traffic and kept property frontage free for guests.
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Examined doors, windows and gates to verify security.
  • Assisted in emergency situations, promptly contacting appropriate authorities when necessary.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Monitored surveillance cameras regularly to ensure safety within the premises at all times.
  • Supported efficient move-in/move-out procedures for new tenants while minimizing inconvenience to other residents.
  • Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
  • Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.

Lead Security Officer

GardaWorld Security
02.2018 - 02.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Monitored employee activities, confirming compliance with security regulations.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Permitted entry with escort for approved persons into secure locations.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Oversaw entry and exit of up to Number employees and visitors daily.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Participated in staff meetings, special events and professional development activities.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Secured Number doors in office and main building.
  • Conducted Timeframe patrols of key areas to spot and control security concerns.
  • Moved throughout facility and among customers to remain aware of developing security situations.
  • Acted quickly during emergency situations within Number Timeframe to reduce opportunity for damage and injury.
  • Detailed security-related incidents into reports for dissemination to Job title.

Correctional Officer

Indiana State Prison
02.2017 - 02.2018
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Arranged for medical and dental care of inmates.
  • Delivered inmates to work sites and returned safely by following protocols.

Security Supervisor

Jones Lang Lasalle
12.2006 - 02.2017
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Led team of Number guards in monitoring high volume of mall traffic during peak hours and days.
  • Oversaw staff timekeeping entries and reports in Software.
  • Monitored work of contractors in design, construction and startup phases of security systems.
  • Kept team compliant with security protocols and appearance standards.
  • Supervised team of Number security personnel during shift.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Trained Number new security officers in Timeframe period.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
  • Implemented security measures, which resulted in Number% decrease in incidents.

Education

Associate Of Applied Arts - Criminal Justice

Kennedy King College
Chicago, IL
05.2018

Skills

  • Medical Emergency Response
  • Special Events
  • Critical Thinking
  • Emergency Situations
  • Inventory Counts
  • Directing Callers
  • Reading Comprehension
  • Customer Needs Assessments
  • Client Support
  • Time Management
  • Commercial Property
  • Complaint Handling
  • Guest Satisfaction
  • Tenant Relations
  • Complex Problem-Solving
  • Filing Systems
  • CCTV Systems
  • Pat-Down Searches
  • Customer Experience
  • Front Desk Operations
  • Active Learning
  • Security Protocols
  • Customer Retention
  • Resolve Conflicts
  • Maintain Security
  • Customer Service
  • Security Team Coordination

Accomplishments

  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.

Timeline

Doorman

Sudler Property Management
08.2019 - Current

Lead Security Officer

GardaWorld Security
02.2018 - 02.2022

Correctional Officer

Indiana State Prison
02.2017 - 02.2018

Security Supervisor

Jones Lang Lasalle
12.2006 - 02.2017

Associate Of Applied Arts - Criminal Justice

Kennedy King College

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Michelle Hill