- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
Michelle Hill
Customer Service Representative
Sacramento
Summary
Dynamic customer service professional with extensive experience at STARWEST BOTANICALS, INC. Proven track record in enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and proficient in CRM systems, I excel at resolving inquiries and streamlining processes to drive operational efficiency.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
STARWEST BOTANICALS, INC
01.2007 - 05.2025
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Provided product knowledge and guidance to enhance customer satisfaction and loyalty.
- Processed orders efficiently, ensuring accuracy in fulfillment and timely deliveries.
- Trained new staff on best practices in customer service and company policies.
Receptionist
STARWEST BOTANICALS, INC
01.2007 - 05.2025
- Maintained accurate records of incoming and outgoing correspondence, contributing to organizational efficiency.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline processes and enhance service delivery.
- Implemented inventory management procedures for office supplies, reducing costs and improving accessibility.
Sales Administrator
STARWEST BOTANICALS, INC
01.2007 - 05.2025
- Streamlined order processing and tracking using CRM systems to enhance efficiency.
- Coordinated communication between sales teams and clients, ensuring timely responses to inquiries.
- Developed and maintained comprehensive sales reports for management review and strategy formulation.
- Implemented improvements in inventory management processes, reducing discrepancies and enhancing accuracy.
Education
Science & Computer
Bella Vista
Fair Oaks06-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Looked for errrors, and resolved them
- Customer support
- Customer satisfaction
- Call center customer service
- Empathy display
- Customer correspondence
- Listening skills
- Proficient computer skills
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Interests
Timeline
Customer Service Representative
STARWEST BOTANICALS, INC
01.2007 - 05.2025
Receptionist
STARWEST BOTANICALS, INC
01.2007 - 05.2025
Sales Administrator
STARWEST BOTANICALS, INC
01.2007 - 05.2025
Science & Computer
Bella Vista
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