Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Hilliard

Martinsburg

Summary

Dynamic Assistant Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced store operations by improving cash handling accuracy and mentoring staff, leading to increased customer satisfaction. Skilled in problem-solving and inventory management, consistently achieving sales goals while fostering a positive work environment.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Dollar General
01.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Beauty Advisor

Sally Beauty Supply
06.2021 - 11.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.

Education

Musselman Highschool
Inwood, WV
05.2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Multitasking
  • Active listening
  • Professional and courteous

Timeline

Assistant Manager

Dollar General
01.2024 - Current

Beauty Advisor

Sally Beauty Supply
06.2021 - 11.2023

Musselman Highschool

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