Michelle Hillyard
Enoch,UT
Summary
Detail-oriented individual well-known for being disciplined. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
18
18
years of professional experience
Work History
Operations Administrator
Southwest Adventure Tours
Cedar City, UT
06.2022 - Current
- Managed our largest client ($2 million), which consisted of receiving their bookings, accounts receivable. Handled all questions about the tours. Increased the clients' block of available seats to sell based on their sales and our inventory.
- Operated large group tours (motorcoaches). Negotiated contracts with vendors, suppliers, and partners for tour packages.
- Reviewed documents such as itineraries, reservations, invoices, supplier agreements.
- Monitored budgeting and cost management of tour packages. Handled all incoming receivables and expenditures through to final PNL.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Secretary/Take Home Book Librarian
Iron County School District
Cedar City, UT
08.2007 - 09.2021
- Developed a daily system for collection and distribution of leveled take home books.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls or questions from parents and students and directed callers to appropriate department or employee.
Education
Bachelor of Science - Business Administration
Brigham Young University
Provo, UT04-1996
Skills
- Accounts receivable
- Time management
- Procedure analysis to maximize efficiency
- Contract negotiation
- Cost savings, maximizing profit
- Payroll experience
- Financial analysis
- Tour package planning
- Vendor management
- Data management
- Effective team collaboration
Why This Job is a fit for me
I've missed people and would enjoy that aspect back in my life. The combo remote and in person sounds ideal! I love numbers! Before I had kids I worked for ADP as a payroll specialist. I would set up companies deductions according to their schedules and help train them on how to enter it into our system. I also became the tax amendment specialist. I would have to rewrite formulas because the client didn't have it correct and amend their filings.
References
Southwest Adventure Tours
Jason Murray, Supervisor/Owner
(435)590-5864
jason@southwestadventuretours.com
Iron County School District/Three Peaks Elementary
Paula Burgoyne, Supervisor/Principal
(435)586-2804
paula.burgoyne@ironmail.org
Timeline
Operations Administrator
Southwest Adventure Tours
06.2022 - Current
Secretary/Take Home Book Librarian
Iron County School District
08.2007 - 09.2021
Bachelor of Science - Business Administration
Brigham Young University
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