Michelle Himes

• CREATED WEEKLY SCHEDULE FOR STAFF

• HANDLED TIME-OFF REQUESTS, CALL-OUTS, AND DISCIPLINARY ACTIONS AS REQUESTED AND/OR NEEDED

• REVIEWED AND SUBMITTED BI-WEEKLY PAYROLL

• COUNTED REGISTER TILL AND RECORDED DAILY NUMBER TOTALS

• PREPARED AND DELIVERED DEPOSITS TO BANKING LOCATION

• ANSWERED PHONE CALLS REGULARLY TO ASSIST GUESTS WITH ANY QUESTIONS

• ASSISTED GUESTS AT PAY WINDOW WITH SINGLE-TIME WASHES, WASH PROMOTIONS, AND MEMBERSHIP QUESTIONS

• ACTIVELY PROMOTED UNLIMITED WASH CLUB MEMBERSHIPS

• OVERSAW AND MAINTAINED GREAT WASH QUALITY FOR ALL VEHICLES

• OVERSAW AND MAINTAINED CLEANLINESS OF CAR WASH TUNNEL, VACUUM BAYS, AND SITE GROUNDS

• PERFORMED DAILY SITE MAINTENANCE

• PERFORMED EMERGENCY MAINTENANCE ON ANY SUDDEN WASH BREAKS OR SITUATIONS

• ABLE TO IDENTIFY MAINTENANCE ISSUES QUICKLY AND CALL TECH SUPPORT IF OUT OF RANGE OF PERSONAL KNOWLEDGE, LEADING INTO FOLLOWING STEP-BY-STEP INSTRUCTIONS TO FIX ANY ISSUES AS QUICKLY AS POSSIBLE

• STOCKED VENDING UNITS IN VACUUM BAY

• ASSISTED GUESTS THROUGH WARRANTY CLAIM PROCESS (REVIEW OF INCIDENT/GATHERING OF EVIDENCE, SUBMITTED ALL EVIDENCE TO HIGHER-UPS WHO MADE DECISION, CONTACTED GUEST WITH DECISION AND ANY FURTHER STEPS NEEDED)

• OPENED AND CLOSED STORES

• REPORTED END OF DAY NUMBERS TO BUSINESS OWNER

• ASSIGNED DAILY TASKS TO ASSOCIATES

• PROVIDED EXCELLENT CUSTOMER SERVICE

• FIXED VOIDS, DID RETURNS AND EXCHANGES AS NECESSARY

• TRAINED NEW EMPLOYEES AT REGISTER AND ON SALES FLOOR

• PREPARED BANK DEPOSITS

• PREPARED AND OBTAINED CHANGE ORDERS FROM BANK

• PROCESSED SHIPMENTS / HANDLED INVENTORY

• HANDLED GUEST COMMENTS AND COMPLAINTS

• ASSISTED IN SUPPORT OF STORE SOCIAL MEDIA

• COMPLETED DAILY OFFICE RESPONSIBILITIES

• ASSISTED IN DETERRING LOSS PREVENTION ISSUES

• STOCKED MERCHANDISE

• MAINTAINED SALES FLOOR CLEANLINESS

• MAINTAINED GUEST RESTROOM CLEANLINESS

• POINT-OF-SALE - ITEMIZED AND TOTALED CUSTOMER MERCHANDISE

• ACCEPTED CASH AND DEBIT/CREDIT CARDS FOR PURCHASES

• ASSISTED CUSTOMERS OVER THE PHONE REGARDING STORE OPERATIONS

• EXECUTED NON-NEGOTIABLE STANDARDS OF STORE OPERATION

• MAINTAINED SALES FLOOR MAINTENANCE

• OBTAINED AND FOLLOWED SALES FLOOR STOCK PLANOGRAM

• MAINTAINED INVENTORY ON SALES FLOOR

• ASSISTED CUSTOMERS IN FINDING MERCHANDISE

• POINT-OF-SALE AT REGISTER

• EXPERIENCED BLACK FRIDAY CUSTOMER/SALES VOLUME

• KEPT FITTING ROOMS FREE OF MERCHANDISE, THEN SORTED AND PUT AWAY LEFT BEHIND ITEMS

• MAINTAINED INVENTORY ON SALES FLOOR AND STOCKROOM

• WAS ABLE TO LEARN AND RUN POS SYSTEM IN A TIMELY MANNER DURING PEAK TIMES
• MAINTAINED FRONT END SHELVES AND ASSIGNED REGISTER STATION CLEANLINESS
• STOCKED FRONT END ITEMS AS NEEDED
• ASSISTED CUSTOMERS WITH QUESTIONS AND CONCERNS
• ASSISTED CUSTOMERS WITH FINDING MERCHANDISE
• KEPT FITTING ROOMS FREE OF MERCHANDISE, THEN SORTED AND PUT AWAY LEFT BEHIND ITEMS
• MAINTAINED INVENTORY ON SALES FLOOR AND STOCKROOM