Summary
Overview
Work History
Education
Skills
Timeline
Generic

Albert Hincapie

Aurora,IL

Summary

Dynamic IT Manager with a proven track record at NCSBN, driving operational improvements through custom IT solutions and effective team collaboration. Expert in technical troubleshooting and IT budgeting, achieving significant cost savings and enhanced user satisfaction. Successfully streamlined processes, optimizing resource utilization and safeguarding systems against cyber threats.

Overview

20
20
years of professional experience

Work History

IT Manager

NCSBN
11.2020 - Current
  • Led technology upgrade initiatives, modernizing outdated applications by migrating them to contemporary frameworks, resulting in improved performance, maintainability, and user experience.
  • Facilitated team meetings to review support tickets and identify resolution strategies, while mentoring developers on best practices to improve SLA compliance and response times.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced server patching downtime from 80 minutes to 20 minutes, by creating scripts and new processes.
  • Collaborated on technology budget planning, optimizing resource allocation to align with financial targets and maximize return on investment.
  • Promoted collaboration between cross-functional teams between Canada and US by integrating separate systems into unified platforms for improved communication and workflow efficiency.
  • Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches with regular static scans and penetration testing.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

Senior Developer

NCSBN
11.2009 - 10.2020
  • Developed reusable code libraries that streamlined development efforts and improved consistency in software architecture across multiple projects.
  • Established clear communication channels between stakeholders, facilitating better decision-making throughout project lifecycles.
  • Developed secure applications by enforcing strong encryption standards and implementing robust authorization mechanisms.
  • Designed updates to existing software to meet changing customer demands.
  • Managed software versioning using Git, enabling smooth collaboration among team members while maintaining detailed change records for future reference.
  • Reduced production time by streamlining coding processes and implementing efficient algorithms.
  • Incorporated industry best practices to ensure high-quality code, minimizing defects and reducing maintenance efforts.
  • Conducted thorough code reviews to identify potential issues early in the development cycle, preventing costly rework later on.
  • Reviewed and incorporated latest technology innovations and development strategies to improve build speed, quality and end-user experience.

Consultant

MonoSol
02.2018 - 05.2020
  • Reviewed and analyzed 80+ SSRS reports to identify performance bottlenecks and optimization opportunities.
  • Optimized SQL queries in 30 SSRS reports, achieving a 70% reduction in load times and significantly improving user experience.
  • Streamlined Excel data integration into SSRS reports, reducing manual effort and improving data accuracy.
  • Developed a centralized repository for reusable SSRS functions, promoting consistency and reducing development time across reporting projects.
  • Led the migration and configuration of a new SSRS report server, ensuring minimal downtime and seamless transition for end users.

Full Stack Software Developer

Landauer
09.2008 - 11.2009
  • Designed and enhanced microsites to facilitate communication between applications and both new and legacy heavy machinery systems.
  • Diagnosed and resolved technical issues related to machinery integration, ensuring minimal downtime and improved operational efficiency.
  • Updated and customized reports based on evolving business requirements, enhancing data visibility and decision-making support.

Full Stack Software Developer

Pasquinelli Home Builders
11.2005 - 08.2008
  • Designed and developed a new application to monitor and track housing inventory, improving data accessibility and operational efficiency.
  • Collaborated with stakeholders to define requirements and align goals for the next phase of a key project, ensuring strategic alignment and successful execution.

Education

Bachelor of Science - Computer Science

DeVry University
West Hills, CA
11.2001

Skills

  • Application support
  • Team collaboration
  • IT budgeting
  • Change management
  • Software development
  • Project Lifecycle Management
  • Budget Planning & Cost Optimization
  • Cross-functional Team Leadership
  • SLA Management & Process Improvement
  • Change Management
  • Agile & Scrum Methodologies
  • Project Lifecycle Management
  • Budget Planning & Cost Optimization
  • Vendor & Contract Management
  • Cross-functional Team Leadership
  • SLA Management & Process Improvement
  • Change Management
  • Risk Assessment & Mitigation
  • Strategic Planning & Execution
  • Technical troubleshooting

Timeline

IT Manager

NCSBN
11.2020 - Current

Consultant

MonoSol
02.2018 - 05.2020

Senior Developer

NCSBN
11.2009 - 10.2020

Full Stack Software Developer

Landauer
09.2008 - 11.2009

Full Stack Software Developer

Pasquinelli Home Builders
11.2005 - 08.2008

Bachelor of Science - Computer Science

DeVry University

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