Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE HINES-TOBLER

Dublin

Summary

Dedicated and focused who excels priorities, completing multiple tasks simultaneously. Specializes in administrative support. Committed to delivering high quality results with little supervision. Energetic, organized, and professional.

Overview

14
14
years of professional experience

Work History

Business Support Analyst -3

Department of Juvenile Justice
03.2023 - Current
Strategic Systems Oversight
  • Lead the analysis, design, and implementation of HR systems (e.g., PeopleSoft, Kronos, onboarding platforms).
  • Serve as subject matter expert (SME) for complex HRIS configurations, integrations, and policy alignment.
  • Oversee system upgrades and large-scale implementations in collaboration with DJJ IT.
2. Advanced Data Analytics & Reporting
  • Develop and manage advanced dashboards and reports to support decision-making at the executive and operational levels.
  • Analyze trends in staffing, timekeeping, compliance, and employee relations to guide HR strategy.
  • Ensure the accuracy, security, and integrity of data across all HR systems.
3. Policy Compliance & Process Optimization
  • Ensure HR systems and processes adhere to federal, state, and DJJ-specific regulations.
  • Identify process gaps and lead the design of efficient, compliant workflows.
  • Conduct audits and risk assessments to ensure system controls and regulatory adherence.
4. Project Leadership
  • Manage cross-functional projects, including new system rollouts, compliance initiatives, and data migrations.
  • Create and maintain detailed project plans, timelines, and risk assessments.
  • Serve as project liaison between HR leadership, IT, and external vendors.
II. Supervisor Responsibilities 1. Team Leadership & Oversight
  • Supervise BSA-1 and BSA-2 analysts or HR systems technicians.
  • Assign tasks, set priorities, and manage workloads for direct reports.
  • Conduct performance evaluations and support professional development.
2. Training & Mentoring
  • Provide guidance and mentorship to junior analysts on technical and procedural matters.
  • Oversee the development of training programs for HR staff on systems use and data compliance.
3. Communication & Coordination
  • Represent the HR systems team in departmental leadership meetings and cross-agency collaborations.
  • Coordinate with HR program managers, Payroll, Benefits, and IT for strategic alignment.
4. Budget and Resource Management
  • Contribute to budget planning for HRIS initiatives, licenses, and system upgrades.
  • Manage vendor contracts and evaluate cost-effectiveness of system solutions.
Preferred Skills & Tools
  • Expertise in PeopleSoft, Kronos, Oracle HRMS, or other enterprise HR systems.
  • Proficiency in SQL, Excel (advanced), and reporting tools (e.g., Cognos, Power BI).
  • Strong understanding of state government HR policy, compliance, and system governance.

Human Resource Manager

DEPARTMENT OF JUVENILE JUSTICE
06.2018 - Current
  • Supervise and plan work assigned for staff in HR department. Answer Questions from employees or management regarding personnel and payroll systems. Calculate hiring processes, ensuring all required forms are completed and all clearances obtained, Develop and/or direct development of personnel policies, procedures and laws, Explain benefits and human resource policies to employees and authorized persons, Oversees staff in appropriately processing personnel transactions, Process and Issue employees statements of earnings and deductions, process enrollments and changes and respond to questions regarding the benefit programs, Provide information to employees and other payroll matters, tax issues, and benefit plans, reps to questions and provide information regarding employment, review computation and other information in order to detect and reconcile payroll discrepancies, Verifies attendance, hours worked, and pay adjustments, and post information into designated records. Complete performance appraisals and evaluations, process and start the adverse action process.
  • Demonstrate ability to complete assignments in a systematic and timely way and the ability to safeguard highly confidential information. Develop training materials and performance management programs to help ensure employees understand their job responsibilities. Investigate employee issues and conflicts and brings them to resolution. Ensure the organizations compliance with local, state and federal regulations. Performs regular audits on HR data to ensure data quality and integrity. Process and monitors workflow for various forms employee status changes (i.e., new hires, terminations, promotions, address changes, name changes, etc.). Experience with PeopleSoft HCM, PeopleSoft Query tool, Kronos time keeping system, and the Background application system (BACS). Performs duties for a variety of Human Resource Management programs and aids program activities. Owns assigned tasks. May serve as a lead or train staff. Applies analytical and professional expertise to multiple personnel disciplines. Assesses training/development needs. Analyzes data or information to produce reports and other documents. Oversees background check processes. Supervises HR Tech 2 and HR Tech 1. Assist with local recruitment. Ensure facility positions are budgeted and assigned to new hires correctly. Runs reports and queries on Peoplesoft. Provides assistance to all staff and customers. Oversees the facility hiring process. Conflict management ensures facility is compliant with all federal and state employment laws. Completes weekly reports. Kronos Manager for the facility. Post Manager for the facility. Ensure all risk management information is updated and submitted correctly. Oversees performance management at the local level. Identifies and resolves more complex personnel issues. Serves as a subject matter expert for the facility HR. Serves as department head. Trains subordinate staff in proper procedures of day-to-day operations. Provide a variety of reports for the department management. Create and maintain databases as needed. Provide professional administrative support to assigned agency department.

Business Support Analyst-2

Department of Juvenile Justice
01.2022 - 02.2023
1. Systems Analysis & Support
  • Analyze current HRIS (Human Resources Information Systems) such as PeopleSoft, Kronos, and others used by DJJ.
  • Evaluate system functionality, recommend improvements, and coordinate enhancements.
  • Troubleshoot system issues, coordinate with IT and HR teams to resolve them.
2. Data Management & Reporting
  • Develop, generate, and analyze HR reports related to personnel, payroll, timekeeping, and compliance.
  • Ensure data integrity across HR systems; identify and correct data discrepancies.
  • Support audits by providing system data and documentation.
3. Business Process Improvement
  • Document and analyze current HR business processes.
  • Identify gaps or inefficiencies and propose optimized workflows.
  • Work with HR stakeholders to design, test, and implement new processes or systems.
4. Project Support
  • Participate in or lead projects to implement new HR systems or system upgrades.
  • Coordinate with DJJ IT and HR teams to ensure smooth project execution.
  • Track project progress and provide updates to leadership.
5. Training and Documentation
  • Create user guides, process documentation, and training materials for HR staff.
  • Conduct training sessions on HR systems and procedures.
  • Serve as a resource for end-users on HR systems functionality.
6. Compliance and Policy Alignment
  • Ensure HR systems and processes comply with state and DJJ-specific policies.
  • Support HR in aligning system capabilities with evolving regulatory requirements.
7. Cross-functional Coordination
  • Collaborate with Payroll, Benefits, Recruitment, and other HR sub-units to align system processes.
  • Act as a liaison between HR and IT departments for technical needs and upgrades.
8. Security and Access Management
  • Assist with the setup and management of user roles and access permissions in HR systems.
  • Ensure appropriate controls are in place to protect confidential employee data.

Personnel Technician-1

11.2011 - 06.2018
  • Under general supervision, processes personnel and/or position actions and resolves related problems. Provides information to agency staff regarding transactions or other routine personnel issues. May process payroll information, distribute pay checks, perform benefits enrollments and/or claims processing, maintain agency leave record, or perform other routine personnel or clerical functions. Process random/pre-employment drug screens. Performs data collection and analysis for salary and benefit administration, salary, benefit and classification programs, compensation and benefit program design, assists in the development of policies and programs, and supports special projects. Process background applications through Criminal History for security and non-security employees. Make all ID badges for all employees. Assist with Benefits of electing, processing, and selecting options. Process all post applications for security employees to be certified for training. Inform new employees about policies and procedures on day one of hire. Enter all new hires in the fingerprint Cogent database upon hire. Also, answer phones, greet applicants and employees, relaying messages to appropriate staff inside or outside of departments, scheduling appointments, including interpreting and verifying applicant information orders in accordance with state scheduling guidelines. Schedule, cancel, re-schedule applicant appointments and/or consults. Enter no-show information and monitor appointment requests from multiple electronic sources. Ensure practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

Clerk 1

06.2011 - 11.2011
  • Perform duties too varied and diverse to be classified in any specific office clerical occupation requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Answer telephones, direct calls and take messages. Compile, copy, sort, and file records of office activities, business transactions. Specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary. Develop and/or maintain effective and efficient communication.

Education

Master's degree - Executive Leadership

LIBERTY UNIVERSITY
Lynchburg, VA
01.2021

Bachelor’s Degree - Human Services, Social Services

MERCER UNIVERSITY
Macon, GA
01.2016

Business Office Specialist - Business, Medical Coding

HEART OF GEORGIA TECHNICAL COLLEGE
Dublin, GA
01.2010

Skills

  • Experienced with Microsoft Office applications
  • Invoice management
  • Database querying
  • Event execution skills
    • Core Human Resources Skills
  • Employee Relations
  • Talent Acquisition & Recruitment
  • Onboarding & Offboarding
  • Performance Management
  • HR Policy Development
  • HR Compliance (EEO, FMLA, ADA, etc)
  • Benefits & Compensation Administration
  • Conflict Resolution
  • Workplace Investigations
    • 2 HR Systems & Technical Skills
  • HRIS Systems (eg, PeopleSoft, Kronos, Workday, ADP)
  • Timekeeping Systems
  • Applicant Tracking Systems (ATS)
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Data Analysis & Reporting (Excel, Power BI)
  • Personnel File Management (electronic and physical)
    3 Communication & Interpersonal Skills
  • Verbal and Written Communication
  • Employee Coaching and Counseling
  • Active Listening
  • Confidentiality and Discretion
  • Cultural Competency & Sensitivity
    • 4 Organizational & Administrative Skills
  • Attention to Detail
  • Multi-tasking & Prioritization
  • Records Management
  • Scheduling and Calendar Coordination
  • Training Coordination
  • Project Coordination
    • 5 Leadership & Strategic HR Skills (for mid/senior roles)
  • Supervisory Experience
  • Workforce Planning
  • Change Management
  • Policy Interpretation
  • Strategic HR Planning
  • Cross-functional Team Collaboration

Timeline

Business Support Analyst -3

Department of Juvenile Justice
03.2023 - Current

Business Support Analyst-2

Department of Juvenile Justice
01.2022 - 02.2023

Human Resource Manager

DEPARTMENT OF JUVENILE JUSTICE
06.2018 - Current

Personnel Technician-1

11.2011 - 06.2018

Clerk 1

06.2011 - 11.2011

Bachelor’s Degree - Human Services, Social Services

MERCER UNIVERSITY

Business Office Specialist - Business, Medical Coding

HEART OF GEORGIA TECHNICAL COLLEGE

Master's degree - Executive Leadership

LIBERTY UNIVERSITY

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