Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Hinton

Greenville,GA

Summary

Accomplished assistant store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Aldi
12.2023 - Current
  • Boost customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamline inventory management with regular audits, accurate ordering, and efficient stock organization on projected sales target of 50,000 daily
  • Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotate merchandise and displays to feature new products and promotions.
  • Increase employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for business.
  • Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearhead staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join our team.

Long-Term Substitute Teacher

Scoot Education
12.2021 - 03.2022
  • Worked with principal's office on disciplinary and safety issues.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance for 90 students daily.
  • Assigned, explained and graded homework.
  • Provided instruction for students in core subject areas.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.

General Manager

Ponderosa Steakhouse
10.2004 - 04.2020
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. With a projected weekly sales budget of 50,000.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Education

Associate of Science - Business

American InterContinental University
Schaumburg, IL
05.2014

Skills

  • Grocery Store management
  • Hiring and Training
  • Customer service
  • Inventory control
  • POS systems operations
  • Microsoft Word
  • Excel
  • Payroll
  • Profit
  • Safety
  • Operations Oversight
  • Loss Prevention
  • Store Organization
  • Store Opening and Closing
  • Shift Scheduling

Timeline

Assistant Store Manager

Aldi
12.2023 - Current

Long-Term Substitute Teacher

Scoot Education
12.2021 - 03.2022

General Manager

Ponderosa Steakhouse
10.2004 - 04.2020

Associate of Science - Business

American InterContinental University

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