MICHELLE HITCHCOCK
Summary
Dedicated and driven professional with over 15 years of experience in optimizing business goals while delivering bottom line profit. Managing cross functional teams to obtain company set goals. Proven master of communications, which facilitates prosperous relationships and team building throughout. Fair yet firm leader that holds accountability in high regard, starting with myself.
Overview
20
20
years of professional experience
Work History
Security Professional- Interim Account Manager
Allied Universal Security
11.2023 - Current
- Monitored security operations to ensure compliance with established procedures and standards for both Allied Universal and the client.
- Oversaw security team and managed scheduling to minimize overtime costs.
- Prioritized and organized tasks to efficiently accomplish service goals provided to the client.
- Developed and implemented training methods to promote improved officer performance.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting client's expectations.
- Developed crisis response and evacuation strategies for use during emergencies.
- Explained security protocols to employees to promote readiness for emergency situations.
- Held routine and surprise drills to keep help security team members practice response plans.
- Developed policies and procedures for the implementation of effective communication.
- Recruited, hired and trained new hires.
- Trained all security officers on safety protocols and company standards.
- Interacted regularly with other departments within the organization to promote collaboration between teams while involving management to oversee collaboration .
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program in order to maximize efficiency.
Security Professional- Escort
Allied Universal Security Services
05.2022 - 11.2023
- Developed and implemented training procedures for newly hired personnel.
- Created schedules for security personnel shift rotations to ensure adequate coverage at all times.
- Worked with cross-functional teams to achieve goals.
- Collaborated with access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Provided security team leadership and contributed to on-call duties to the Executive Protection team.
- Escorted ELT team members requiring personal protection to specified locations on property.
- Conducted regular patrols of the premises before ELT escorts to identify potential threats or safety hazards.
- Reviewed security postures prior to events and identified potential weaknesses and developed protocol for security postures.
- Responded immediately to security threats following proper protocols.
- Floated between security posts to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Leveraged Avigilon and Brivo Access skills to monitor entire facility using CCTV and Brivo on a regular basis to detect any suspicious activity or violations of company policy while simultaneously performing dispatch duties.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors and Provided escorts as needed throughout the facility.
- Checked and secured building areas to prevent entry by unauthorized individuals.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Investigated incidents, wrote detailed reports regarding unusual occurrences and maintenance issues.
- Developed strategies for mitigating risks associated with physical security elements such as cameras and postures and presented findings to management.
- Exceeded customer satisfaction by finding creative solutions to problems.
Security Professional
Pinkerton
08.2021 - 05.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Maintained high levels of alertness throughout shifts.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced access control measures in accordance with established procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Provided escorts for visitors and vendors as needed throughout the facility.
- Monitored entire facility using CCTV and Brivo while simultaneously performing dispatch duties.
- Escorted ELT members requiring personal protection to specified locations on property.
- Developed detailed reports on incidents and submitted them to management for review.
- Investigated security breaches or violations and documented findings.
- Reported safety hazards for remediation response.
- Maintained calm composure during emergencies while communicating with local law enforcement.
- Provided training for new security personnel.
- Recognized by management for providing exceptional customer service.
Security Professional
Salus Security Solutions
San Francisco, California
06.2020 - 08.2021
- Completed day-to-day duties accurately and efficiently.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Responded to alarms, emergencies, and disturbances.
- Surveyed multiple CCTV feeds to closely monitor important areas in multiple locations.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Issued visitor badges and access cards to authorized personnel.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at various facilities.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed incident reports regarding violations of policies or procedures.
- Provided friendly and professional assistance to employees, visitors and customers.
Owner
BM Trucking
Chowchilla, CA
08.2013 - 12.2018
- Coordinated and directed activities of all business concerning production, pricing, sales, p&l, employee management and compliance.
- Negotiated contracts with vendors for services necessary for daily operations.
- Analyzed customer needs and determined appropriate resources and strategies.
- Reviewed job specifications to properly set up machines.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Established and updated production schedules to meet changing demands.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Developed strategic plans to increase profitability and efficiency and monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with applicable laws regarding employment practices.
- Prepared and processed payrolls.
- Completed and submitted tax forms and returns, workers' comp forms.
- Recruited and trained new employees to meet job requirements.
- Created training modules and documentation to train staff.
- Prepared staff work and dispatch schedules.
- Ensured compliance with relevant laws, regulations, industry standards. Including EPA, DOT, and CDTFA.
General Manager
Colorscape II
Chowchilla, CA
04.2004 - 08.2013
- Completed thorough opening and closing functions to maintain operational standards each day with a multi functional team consisting of office personnel, production personnel, truck drivers, and sales personnel.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with applicable laws, regulations, industry standards.
- Created the company safety plan, along with JSA's for each position and task.
- Developed the EPA program for the company and facility to meet and adhere to CA standards.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Implemented multiple systems for monitoring employee attendance, scheduling, payroll and created a database to compile information.
- Developed training programs for new employees as well as existing staff members.
- Set goals and expectations for employees using KPI's and holding accountability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Arts - Liberal Arts
Fresno Community College
Fresno, California06-2021
Skills
- Security Team Leadership
- Security Professional Training
- Incident Response
- CCTV Monitoring
- Complex Problem-Solving
- Time Management
- General Security
- Skilled in Conflict Resolution
- Compliance Management
- Schedule Management
Timeline
Security Professional- Interim Account Manager
Allied Universal Security
11.2023 - Current
Security Professional- Escort
Allied Universal Security Services
05.2022 - 11.2023
Security Professional
Pinkerton
08.2021 - 05.2022
Security Professional
Salus Security Solutions
06.2020 - 08.2021
Owner
BM Trucking
08.2013 - 12.2018
General Manager
Colorscape II
04.2004 - 08.2013
Associate of Arts - Liberal Arts
Fresno Community College