MICHELLE HO
Fremont,CA
Summary
Dynamic Division Director at Santa Clara County Valley Medical Center with expertise in discharge planning and program evaluation. Proven track record in reducing recidivism rates through strategic resource allocation and conflict resolution. Skilled in financial management and stakeholder engagement, driving operational efficiency and enhancing team collaboration to achieve organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Division Director
Santa Clara County Valley Medical Center
San Jose, CA
02.2025 - Current
- Oversee discharge planning and transitioning plans for patients in the emergency psychiatric settings.
- Oversee operation logistics to help reduce the rate of recidivism in emergency psychiatric settings.
- Ensure documentation for staff are in compliant with Utilization Review.
- Oversee operation logistics to help reduce the rate of recidivism in emergency psychiatric settings.
- Participated in strategic planning initiatives, contributing insights on long-term objectives.
- Resolved conflicts promptly between teams within division to enhance collaboration.
- Ensured compliance with established quality control standards across all processes.
- Maintained relationships with external stakeholders, including vendors and government agencies.
- Managed daily operations, overseeing financial planning, resource allocation, and personnel supervision.
- Evaluated programs against organizational goals, recommending necessary changes.
- Coordinated interdepartmental strategies for successful project implementation.
- Developed divisional budget, monitored expenditures, and identified cost-saving opportunities.
Senior Program Manager
Santa Clara County Behavioral Health
San Jose, CA
01.2016 - 02.2020
- Oversee discharge planning and transitioning plans for patients in the emergency psychiatric settings.
- Collaborated with key stakeholders to define success criteria for programs and projects.
- Designed training materials used by team members when onboarding new personnel or introducing process improvements.
- Analyzed data from multiple sources in order to make recommendations on how best to improve program efficiency.
- Conducted regular meetings with stakeholders to discuss project updates and provide status reports.
- Assisted in the development of new Pay For Success Project to help reduce cost
- Coordinated with stakeholders to identify objectives and deliverables for projects.
- Developed and managed program plans, schedules, budgets, and performance metrics.
- Provided guidance to team members on project tasks and timelines.
- Monitored team performance against established goals and objectives by providing coaching when necessary.
- Interfaced with professionals to coordinate activities to support program needs.
- Developed and implemented plans and schedules to execute provider contracts.
- Built lasting and lucrative partnerships with new and existing contracted providers through continuous engagement and monitoring service quality.
- Collaborated with groups to support and lead product introduction activities.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
Program Manager
Santa Clara County Behavioral Health
San Jose, CA
02.2013 - 01.2016
- Developed training materials for new hires to enhance program activity engagement.
- Conducted regular team meetings to assess progress and resolve issues promptly.
- Created and updated project plans, schedules, and budgets for effective management.
- Analyzed operational data and reported findings to guide decision-making.
- Identified process improvements in program delivery to increase efficiency.
- Maintained positive relationships with contracted providers through performance monitoring.
- Designed customer and provider surveys to gather feedback on program effectiveness.
- Monitored performance metrics to ensure adherence to timelines and objectives.
Education
Master of Arts - Clinical Psychology
University of San Francisco
San Francisco, CA01-2005
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA06-2003
Skills
- Discharge planning
- Utilization review
- Program evaluation
- Quality control
- Financial management
- Stakeholder engagement
- Data analysis
- Project management
- Conflict resolution
- Employee training
- Strategic planning
- Team collaboration
- Resource allocation
- Leadership development
- Operational efficiency
- Performance monitoring
- Budget oversight
- Data-driven decision making
- Team management
- Public speaking
- Leadership skills
- Developing business strategy
- Progression planning
Certification
- Licensed Marriage and Family Therapist
Languages
Vietnamese
Professional
Timeline
Division Director
Santa Clara County Valley Medical Center
02.2025 - Current
Senior Program Manager
Santa Clara County Behavioral Health
01.2016 - 02.2020
Program Manager
Santa Clara County Behavioral Health
02.2013 - 01.2016
Master of Arts - Clinical Psychology
University of San Francisco
Bachelor of Arts - Psychology
San Francisco State University
Similar Profiles
Connie TzifasConnie Tzifas
Sr. Office Specialist, Staff Scheduler at Santa Clara County Valley Medical CenterSr. Office Specialist, Staff Scheduler at Santa Clara County Valley Medical Center
Harmesh SidhuHarmesh Sidhu
Senior MRI Technologist at Santa Clara County Valley Medical CenterSenior MRI Technologist at Santa Clara County Valley Medical Center
Nazreen SandhuNazreen Sandhu
CNA Nursing at Santa Clara County Valley Medical CenterCNA Nursing at Santa Clara County Valley Medical Center
Kian GhoddousiKian Ghoddousi
Service and Food Champion at Taco BellService and Food Champion at Taco Bell
PATRICIA HARVEYPATRICIA HARVEY
Externship – Licensed Phlebotomist at CAL Regional Fremont GCC LaboratoryExternship – Licensed Phlebotomist at CAL Regional Fremont GCC Laboratory