MICHELLE HOEPPNER
HAINES CITY,FL
Summary
Focused Billing Clerk with 25 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency. Committed Billing Clerk deeply motivated to meet values and committed to driving team goals achievement. Well-versed in reconciling past due accounts and effectively executing collections duties with tact and diplomacy. Diligent billing professional offering proven success in invoice reconciliation and financial reporting. Proficient in CDK demonstrated over 30 years of Billing Clerk experience. Known for accuracy and efficient problem-solving. Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities.
Overview
21
21
years of professional experience
Work History
BILLING CLERK
MAHALAK AUTO GROUP
WINTER HAVEN , FLORIDA
10.2021 - 06.2022
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Created improved filing system to maintain secure client data.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
BILLING CLERK
DYER AUTO GROUP
LAKE WALES , FL
10.2018 - 10.2021
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Created improved filing system to maintain secure client data.
- Reconciled past due accounts achieving [Number]% reduction in outstanding invoices.
- Collected data to complete detailed financial reports for stakeholders and management.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
BILING CLERK
LAKELAND TOYOTA AND CHRYSLER DODGE
LAKELAND , FLORIDA
04.2014 - 01.2018
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
OFFICE MANAGER
HOEPPNER HOLDINGS LLC DBA PAPA JOHNS PIZZA
LAKE WALES , FLORIDA
07.2013 - 04.2014
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Sourced vendors for special project needs and negotiated contracts.
BILLING CLERK
HEBDRICK HONDA
DAYTONA BEACH , FLORIDA
02.2012 - 07.2013
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Created improved filing system to maintain secure client data.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Used data entry skills to accurately document and input statements.
- Assisted management with implementing new accounting software program.
- Posted data and kept other records concerning costs of goods or services or shipment of goods.
- Promoted consistent accuracy of billing information by reconciling [Number] accounts monthly.
CERTIFIED NURSING ASSISTANT
HALIFAX HOSPITAL
DAYTONA BEACH , FLORIDA
02.2011 - 02.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
CERTIFIED NURSING ASSISTANT
FlORIDA HOSPITAL
DAYTONA BAECH , FLORIDA
10.2010 - 02.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
BILLING CLERK
DELAND AUTOMOTIVE GROUP
DEALND , FLORIDA
02.2000 - 11.2009
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Created improved filing system to maintain secure client data.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Collected data to complete detailed financial reports for stakeholders and management.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Generated financial statements and reports detailing accounts receivable status
- Posted data and kept other records concerning costs of goods or services or shipment of goods.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Disbursed petty cash by recording entries and verifying documentation.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Generated accounts payable reports for management review to aid in financial and business decision making.
Education
ACCOUNTING TECHNOLGY iN COMPUTER ACCOUNTING - TECHNICAL
DAYTONA STATE COLLEGE
DAYTONA BEACH FL11.2015
Bachelor of Science - BUSINESS AND FINANCE
Daytona State College
Daytona Beach, FL11.2015
Associate of Arts - BUSINESS AND FINANCE
Daytona State College
Daytona Beach, FL01.2015
Associate of Science - ACCOUNTING
DATONA STATE COLLEGE
DAYTONA BEACH FLORIDA01.2012
Skills
- Correspondence Writing
- Equipment Monitoring and Troubleshooting
- Sales Tickets
- Data Imports
- Cost Tracking
- Check Inspection and Validation
- Services Rendered Documentation
- Stop Payments
- Employee Timesheet Processing
- Fee and Charge Computation
- Invoicing Prowess
- Account Posting
- Adding, Calculating and Billing Machines
- Invoice Documentation Management
- A/P and A/R Expertise
- Inquiry Requests
- Signature Verification
- Statement Distribution
- Itemized Statement Preparation
- Customer Contact
- Bookkeeping Procedures
- Time and Billing
- Inquiry Handling
- Bank Machine Operation
- Digital Postal Meters
- Job Billing
- Bank Statement Reconciliation
- Postage Determination
- Credit Term Computing
- Word Processing
- Spreadsheet Tracking
- 10-Key Data Entry
Timeline
BILLING CLERK
MAHALAK AUTO GROUP
10.2021 - 06.2022
BILLING CLERK
DYER AUTO GROUP
10.2018 - 10.2021
BILING CLERK
LAKELAND TOYOTA AND CHRYSLER DODGE
04.2014 - 01.2018
OFFICE MANAGER
HOEPPNER HOLDINGS LLC DBA PAPA JOHNS PIZZA
07.2013 - 04.2014
BILLING CLERK
HEBDRICK HONDA
02.2012 - 07.2013
CERTIFIED NURSING ASSISTANT
HALIFAX HOSPITAL
02.2011 - 02.2012
CERTIFIED NURSING ASSISTANT
FlORIDA HOSPITAL
10.2010 - 02.2011
BILLING CLERK
DELAND AUTOMOTIVE GROUP
02.2000 - 11.2009
ACCOUNTING TECHNOLGY iN COMPUTER ACCOUNTING - TECHNICAL
DAYTONA STATE COLLEGE
Bachelor of Science - BUSINESS AND FINANCE
Daytona State College
Associate of Arts - BUSINESS AND FINANCE
Daytona State College
Associate of Science - ACCOUNTING
DATONA STATE COLLEGE
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