Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Hoffman

Masontown,PA

Summary

Accomplished Assistant Store Manager at Dollar General, adept in customer service management and problem-solving, significantly enhanced store operations and customer satisfaction. Skilled in team management and employee training, successfully fostered a positive workplace culture and minimized stock loss, demonstrating exceptional attention to detail and leadership qualities.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Dollar General
02.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Rotated merchandise and displays to feature new products and promotions.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Store Supervisor

RT. 21 Jackpots
07.2014 - 01.2022
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Conducted inventory analysis to determine optimal stock levels.
  • Answered product questions and assisted customers in selection and checkout.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

GED -

Intermediate Unit 1
Uniontown
10-2024

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Time Management
  • Attention to Detail
  • Customer Service Management
  • Team Management
  • Employee Scheduling
  • Hiring and Training
  • Records Management

Timeline

Assistant Store Manager

Dollar General
02.2022 - Current

Store Supervisor

RT. 21 Jackpots
07.2014 - 01.2022

GED -

Intermediate Unit 1

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Michelle Hoffman