Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Hofmann

Michelle Hofmann

Lakewood,CO

Summary

Experienced communications professional with exceptional leadership, planning and problem-solving abilities. Competent in triaging calls, providing information and monitoring the work of others for compliance with standards. Focused on continuous improvement of policies, procedures and disaster response. Dedicated dispatcher offering over 18 years of progressive law enforcement experience. Always goes above and beyond job requirements to make lasting impact on department and public. Exceptional integrity, leadership and problem-solving abilities. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

Overview

22
22
years of professional experience
1
1
Certificate

Work History

CBI Data Management I

Colorado Bureau Of Investigation Instacheck Unit
08.2022 - 08.2023
  • Conduct background checks on individuals attempting to purchase firearms through Federal Firearms Licensees in Colorado as point of contact for FBI's National Instant Background Checks System.
  • Extensive use of CCIC/NCIC Open Fox and PAS (Public Access Systems).
  • Searched for minute details that would affect firearm purchase outcomes.
  • Reviews and analyzes criminal records and court documents to determine prohibiting factors that prevent potential gun buyers from purchasing firearms.
  • Completed approximately 50-70 requests per day. Consistently staying up to date and on law changes.
  • Worked flexible hours; night, weekend, and holiday shifts.

Court Judicial Assistant

Denver District Court
09.2021 - 05.2022
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Collected court fees and fines and recorded amounts collected in JPOD.
  • Prepared and distributed court orders, probation orders and sentencing information.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.

Communications Supervisor

Constellis/Triple Canopy
08.2012 - 04.2020
  • Directed and monitored dispatchers and for compliance with communication, quality and performance standards
  • Prepared teams to manage communications during events like potential bombings, active shooters, natural disasters, mutual aide and COVID19
  • Managed smooth transition of work between shifts to minimize communications disruptions
  • Checked equipment for malfunctions and coordinated repair or replacement
  • Managed a team of 3-17 employees at a time for the communications department, including establishing and enforcing performance policies
  • Planned, scheduled and supervised work of 3-17 subordinates
  • Educated staff members on proper field procedures to boost public trust in officers and efficiency
  • Accompanied dispatchers during shifts to evaluate performance and resolve any incorrect behaviors
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
  • Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information
  • Reviewed and created audio files of phone and radio transmissions using NICE for investigative purposes
  • Prepared regular written logs and incident report at close of each shift for distribution to fellow supervisors
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
  • Resolved complaints and issues involving both stake holders and employees
  • Remained flexible in rapidly changing environments and adapted to developing situations
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations

Communications Dispatcher

Colorado State Patrol
02.2012 - 08.2012
  • Used Tri-Tech to track and maintain case incident numbers and logs
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
  • Questioned callers to determine nature of problems and locations to direct type of response needed
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
  • Read system maps and caller information, and documented all details in system
  • Reduced risks and emergency response issues by observing public safety field units
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests
  • Answered calls from automatic routing system and took basic information from callers

911 Dispatcher

Denver 911
11.2011 - 02.2012
  • Read system maps and caller information, and documented all details in system
  • Answered calls from automatic routing system and took basic information from callers
  • Routed calls to police, fire and ambulance service to meet individual call needs
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
  • Learned how to complete EMD functions

Communications Specialist

Arvada Police Department
12.2001 - 08.2010
  • Handled inbound contacts and provided customer service according to departmental policies and procedures
  • Questioned callers to determine nature of problems and locations to direct type of response needed
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
  • Used Intergraph to track and maintain case incident numbers and logs
  • Read system maps and caller information, and documented all details in system
  • Maintained excellent attendance record, consistently arriving to work on time
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Trained and mentored new personnel hired to fulfill various roles

Education

Some College (No Degree) - Kinesiology

CU Boulder
CU

Some College (No Degree) - FireFighter I

Red Rocks Community College
Lakewood, CO
2000

Skills

  • Information intake
  • Police procedures
  • Time management
  • Documentation
  • Training
  • Customer Service
  • Data Collection
  • Data Entry
  • Quality Assurance
  • Administrative support
  • Complex Cases
  • Processing Customer Requests
  • Standard Operating Procedure
  • Legal Requirements
  • Online Databases
  • Company Standards

Certification

APCO

CCIC/NCIC

Numerous FEMA classes

EMD

Kaminsky CTO

Timeline

CBI Data Management I

Colorado Bureau Of Investigation Instacheck Unit
08.2022 - 08.2023

Court Judicial Assistant

Denver District Court
09.2021 - 05.2022

Communications Supervisor

Constellis/Triple Canopy
08.2012 - 04.2020

Communications Dispatcher

Colorado State Patrol
02.2012 - 08.2012

911 Dispatcher

Denver 911
11.2011 - 02.2012

Communications Specialist

Arvada Police Department
12.2001 - 08.2010

Some College (No Degree) - Kinesiology

CU Boulder

Some College (No Degree) - FireFighter I

Red Rocks Community College

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Michelle Hofmann