Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Holley

Apache Junction,AZ

Summary

Proven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Evernorth Care Group. Skilled in EMR/EHR and demonstrating exceptional professionalism, I significantly improved patient satisfaction and clinic efficiency. Expert in patient-focused care, adept at coordinating comprehensive care plans and managing medical documentation.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

28
28
years of professional experience

Work History

Medical Assistant

Evernorth Care Group
06.2002 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Creating and maintaining word documents for Healthcare Center Review and patient information.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Measured patient pulse oximetry.
  • Ensuring CLIA Waived testing up to date. Making sure all controls are done on time and all logs are current.

Medical Assistant

Hector Salazar, MD
03.1997 - 05.2001
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Education

Medical Assistant - Medical

Long Medical Institute
Phoenix, AZ
06.1991

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Professionalism and ethics
  • Maintaining confidentiality
  • Insurance verification
  • Appointment setting
  • Patient care coordination
  • Adaptable
  • Inventory and supply management
  • Simple dressings
  • Prioritizing stat orders
  • Payment collection
  • Valid state driver's license

Timeline

Medical Assistant

Evernorth Care Group
06.2002 - Current

Medical Assistant

Hector Salazar, MD
03.1997 - 05.2001

Medical Assistant - Medical

Long Medical Institute

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Michelle Holley