Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michelle Holliday

Summary

A dedicated self-starter that is motivated working strongly with a team environment. Sales strategist, proactive leader, and driving force behind implementing sales advancement and business improvements that support objectives and build long term relationships and rapport.

Personable and organized, with strong ability to manage multiple tasks efficiently. Possesses foundational understanding of legal research and document preparation, alongside proficiency in Microsoft Office and other databases. Dedicated to contributing to team's success through reliable and accurate support.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Litigation & Administrative Paralegal/ Case Manager

UFCW Local 1996
10.2022 - 11.2024
  • Processing incoming financial data from clients;
  • Case Reviews with prospective attorneys to discuss the cases in depth and strategize on keeping the cases moving
  • Submitting sensitive financial data to the courts;
  • Efiling petitions after review by attorney;
  • Acting as liaison between attorney/client/court/creditors;
  • Entering client data into various probate forms for filing;
  • Managing assignments timely in bankruptcy and probate;
  • Completing work with accuracy and moderate supervision
  • Handled the cases from the start to the finish & all aspects in between
  • Liaison between the Director & the clients
  • Client calls, client intake & registration
  • Enter all data into the CRM system & let the attorney know the narrative of the call before they call them back
  • Make sure you get all clients contact information & all ways for correspondence
  • Handled my time management for cases, the attorneys as well as my research and development time
  • Worked with My private investigating firms on all cases that needed extra development
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.

Senior Sales Director & Project Manager for Southeast

JKH Consulting Firm
01.2010 - 03.2022
  • Consulting and selling products and services to complete construction and design build outs
  • Responsible for the project from the concept to the completion
  • As a project manager, my duties included making sure the project was completed correctly and on time for our customers
  • Time was very important, and the projects had to be completed within the deadlines to save money
  • We provide and construct interior commercial build outs as well as residential projects
  • Managed multi-million-dollar projects and clients in all aspects of design and construction
  • Took over the Family business after my father's passing
  • Finished many Commercial projects, worked with all contracts, subs and clients to make everyone happy and satisfied
  • Analyzed market trends to inform strategic planning decisions, ensuring continued success in a competitive industry landscape.
  • Developed comprehensive sales plans, setting ambitious targets and guiding the team towards their achievement.
  • Increased sales revenue by implementing effective sales strategies and cultivating strong client relationships.

Legal Assistant/Litigation Paralegal

Jacqueline Piland & Associates, LLC
10.2019 - 03.2020
  • Managed caseload for attorney during the entire litigation process and criminal matters, from initial intake to trial and settlement
  • Handled all the Courts & corresponded with Judge's Offices, Judicial Assistants, DA Office's, Investigators, Police Officers, Private Investigators, Process Servers, and all the Clerks of the Courts
  • Drafted all routine litigation documents and filed consistently with E-filing (PeachCourt and Odyssey) and if need be, going to courts and filing in person and delivering copies to judges, clerks, or district attorney
  • Conducted diction and transcription services per attorney instruction, drafting letters of representation, leaves of absences, motions (criminal and civil), demand letters and engagement, disengagement letters, and filing liens
  • Organized files with Practice Panther, scanning documents and electronically on file per case as well as organizing entire physical case files for use by attorney especially those in significant backlog
  • Making Electronic Files for each client and copies for hard copy files
  • Handled Sheriff Entry of Services, Private Processor Servers, getting them appointed by Judges and getting packages ready to be served
  • Monitored and worked closely with firm attorney, senior paralegal, and private investigator on each case, always keeping data and attorney up to date, updating case files based on information obtained acting as a direct source of information
  • Filed and submitted all documents related to service of process with sheriff's office for process serving or filed with the court for special process for private investigator to serve the opposing party
  • Utilized superb drafting skills to create discovery requests, interrogatories, settlement agreements and other litigation documents from a wide breadth of case issues
  • Scheduled the attorney's day to day with court dates, meetings, dispositions, to ensure timely court attendance and client correspondence
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Paralegal/Director of Operations

Mark Hill Attorney at Law, LLC
01.2017 - 10.2019
  • Managed caseload for attorney during the entire litigation process for criminal matters and family law from initial intake to trial and settlement
  • Drafted all routine litigation documents and filed consistently with E-filing (PeachCourt and Odyssey) and if need be, going to courts and filing in person and delivering copies to judges, clerks, or district attorney
  • Conducted diction and transcription services per attorney instruction, drafting letters of representation, leaves of absences, motions (criminal and civil), and engagement and disengagement letters
  • Organized files with MyCase, scanning documents and electronically on file per case as well as organizing entire physical case files for use by attorney especially those in significant backlog
  • Monitored and worked closely with firm attorney, senior paralegal, and private investigator on each case, always keeping data and attorney up to date, updating case files based on information obtained acting as a direct source of information
  • Filed and submitted all documents related to service of process with sheriff's office for process serving or filed with the court for special process for private investigator to serve the opposing party
  • Utilized superb drafting skills to create discovery requests, interrogatories, settlement agreements and other litigation documents from a wide breadth of case issues
  • Scheduled the attorney's day to day with court dates, meetings, dispositions, to ensure timely court attendance and client correspondence
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Edited and proofread legal documents to verify accuracy.

Regional Account Sales Manager-West Coast & MTN

CME Wire and Cable
01.2010 - 01.2014
  • Sales growth of the West Coast/Mountain Regions sales through account management, customer service, marketing, loyalty, and commodity purchasing
  • Responsible for stock buys and project buys
  • Buying and selling copper for blanket commodity buys
  • Building relationships with Store, Branch, Regional, and District buyers, counter guys, inside/outside sales and management
  • Negotiating stock buys and project buys through strategic planning, available inventory, quality control with the plants and market conditions
  • Establishing new relationships and accounts while maintaining strong business development, loyalty to our company, and closing the deals

Regional Account Sales Manager for Southeast Region

OMNI Cable Corporation
01.2007 - 01.2010
  • Responsible for covering accounts in 7 states in the Southeast Region selling specialty wire and cable
  • Service is the key to relationships, customer service, quality, strong follow up and continuous selling
  • Selling wire to projects in need from catastrophe
  • All sales are business to business, in a fast-paced environment and negotiated on the spot, based on market level prices
  • Sold commodity products in rapidly changing market conditions
  • Managing existing customer base and creating new accounts
  • Grow assigned territory through phones, travel, and strategic marketing plans
  • Grow business through building strong relationships and great communication
  • Pricing day to day business and large regional jobs
  • (Ex
  • Wastewater treatment plans, mines, new building construction, etc.)
  • Handling quotes, bids, buys, and blanket business in which you are dealing with millions of dollars
  • Lunch and learns with customer accounts: (Gexpro, Graybar, HD Supply, City Electric, Main, United, CED, etc
  • Grow assigned territory through phones, travel, and strategic marketing plans
  • Grow business through building strong relationships and great communication
  • Having superior negotiating and management skills to close the deal
  • Being able to think and act quickly and absorb new information
  • Having the strong ability to service the customer through the whole selling and delivery process
  • Being able to select the right products, processing the order, expediting, and quick delivery

Trade Services Sales Channel Manager/Corporate Sales/HR Trainer for the Southeast

EXPO Design Center A Home Depot Company
01.2004 - 12.2007
  • Responsible for managing MM dollar contractor sales desk that has been ranked 1st or 2nd all year in the nation
  • Serving builders, contractors, designers, architects, and all trade organizations with customer service and fulfillment
  • Estimating bids for all products needs for new construction and remodeling
  • Making all selections throughout the design services process and building phases
  • Handling concepts through completion
  • Offering ten showrooms under one roof with full Design Services and Trade Service's needs
  • Managing a team of Inside Sales Reps
  • And Outside Sales Reps
  • Training all new Trade associates from Atlanta to Nashville
  • Working with upper management on building Trade Services and contributing to our store's bottom line each week
  • Working as the Atlanta EXPO Trade Representative for the new HD Supply leadership team
  • Passing new leads from company to company
  • Responsible for networking and prospecting the largest jobs and clients in the Atlanta market
  • Involved in writing the new manuals for the Trade Services training program with corporate
  • Assisting the Southeast Regional Director with all the needs for the Atlanta market
  • Executing purchasing needs with all vendors and manufacturers
  • Handling warranty claims and customer issues
  • Scheduling product knowledge classes for the Trade team
  • Working closely with the Designers on projects and new project leads
  • Corresponding with EXPO's nationwide on business development, design trends, and productivity
  • Constructed job descriptions for existing and new job development programs for Home Depot Corporate
  • Provided extensive corporate training in Trade Development
  • HD Supply EXPO Southeast Leadership Representative
  • Trade Shows, Organization, and designed all promotional goods for each account, vendor, and event
  • Handled the items from design to the finished product
  • Meetings and meet and greets in the industry
  • Central Installation Sales Manager/Special Sales Projects Manager: Responsible for negotiation and overseeing installation of contracts
  • Ensures the customer receives timely and professional service during the installation process
  • Outside Sales/Trade Services Sales Manager: Cultivate customers
  • Increase sales by developing existing relationships with current client base
  • Research Trade client base and top twenty clients
  • Generate new business
  • Make cold calls to new clients to provide information about Trade Services
  • Visit job sites of existing clients in order to maintain customer relations
  • Attend association meetings in to provide information of Trade Services
  • Meet customer demands while maintaining a positive customer service orientation
  • Take appropriate action by using knowledge and judgment to resolve problems
  • Coordinate between installers, vendors, and customers
  • Communicate and follow up with customers regarding orders and products
  • Use product knowledge to inform and guide clients' decisions planning
  • Create a time management plan that ensures the most productive and efficient way to accomplish goals
  • Facilitated channel engagement to support territory sales goals.
  • Articulated value proposition to assigned territory partners to maintain and increase share of partner business.

Education

The Barney Fletcher School of Real Estate
01.2021

Paralegal Training, Legal Management, Business Development & Administration

Mark Hill Attorney At Law LLC
Lawrenceville, GA
01.2019

Business Development/ Sales/Marketing/ Construction Management/Interior Design

Gwinnett Technical College
Atlanta, GA
01.1997

Skills

  • MyCase
  • Practice Panther
  • PeachCourt
  • Odyssey
  • Microsoft Office Suite (Outlook, Word, Excel)
  • Google Drive and Office
  • Excel Sheet for assigning files
  • Salesforce
  • Sage
  • CRM’s
  • Project Management
  • OneDrive
  • Notary public
  • Client communication
  • Proficient in MS office
  • Legal research
  • Case management
  • Office administration

Accomplishments

  • Selected to lead a team to analyze documents for high profile congressional investigation, resulting in a commendation for dealing tactfully with confidential information.
  • Coached my two daughters from age 4 until 14yrs old in softball. They played around the world and won many championships. My oldest got a full scholarship to Carson Newman for academics & athletics.
  • Coached my son in boys' basketball from10 until19. A rewarding experience.
  • Helping other children, while helping and spending time with your own children.
  • We have an amazing 2 yr old grandson & a granddaughter due in January 2025!
  • Served on many leadership boards in organized sports to help the children.


Certification

  • CSP: Certified Sales Professional (12 years)
  • Notary Public for Georgia (2018-2022)

Timeline

Litigation & Administrative Paralegal/ Case Manager

UFCW Local 1996
10.2022 - 11.2024

Legal Assistant/Litigation Paralegal

Jacqueline Piland & Associates, LLC
10.2019 - 03.2020

Paralegal/Director of Operations

Mark Hill Attorney at Law, LLC
01.2017 - 10.2019

Senior Sales Director & Project Manager for Southeast

JKH Consulting Firm
01.2010 - 03.2022

Regional Account Sales Manager-West Coast & MTN

CME Wire and Cable
01.2010 - 01.2014

Regional Account Sales Manager for Southeast Region

OMNI Cable Corporation
01.2007 - 01.2010

Trade Services Sales Channel Manager/Corporate Sales/HR Trainer for the Southeast

EXPO Design Center A Home Depot Company
01.2004 - 12.2007

The Barney Fletcher School of Real Estate

Paralegal Training, Legal Management, Business Development & Administration

Mark Hill Attorney At Law LLC

Business Development/ Sales/Marketing/ Construction Management/Interior Design

Gwinnett Technical College

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Michelle Holliday