Michelle Holloway
Temple,TX
Summary
Dynamic and results-oriented professional with a proven track record; adept in customer service and conflict resolution. Excelled in managing high-stress situations and multitasking, enhancing customer loyalty through exceptional service and empathy. Skilled in front of house management and active learning, consistently prioritizing customer needs for outstanding satisfaction
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
K Pot
11.2023 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Customer Service Representative
Movate
10.2023 - 11.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and explained price, receipt and billing details to customers.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Valvoline Instant Oil Change
05.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV05.2021
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Front of House Management
Timeline
Restaurant Hostess
K Pot
11.2023 - 12.2023
Customer Service Representative
Movate
10.2023 - 11.2023
Customer Service Representative
Valvoline Instant Oil Change
05.2023 - 07.2023
High School Diploma -
Legacy High School