MICHELLE HOLLOWAY
Los Angeles,CA
Summary
Results-driven Enterprise Account Director known for unparalleled productivity and efficiency in task completion. Possess deep understanding of strategic account management, complex negotiations, and customer success principles. Excel in communication, leadership, and problem-solving, ensuring seamless operations and client satisfaction. Commit to leveraging these skills for sustained business growth and strong client relationships.
Overview
14
14
years of professional experience
Work History
Large Enterprise Account Director
LinkedIn
12.2021 - Current
- Exceeded sales targets, achieving over 107% of quota through strategic account management and impactful customer engagement initiatives.
- Developed and executed high-impact strategic plans to identify and capture key business opportunities within the assigned territory.
- Conducted comprehensive account planning and analysis, collaborating with pre-sales and cross-functional teams to ensure alignment with corporate objectives and maximize client value.
- Spearheaded the integration of LinkedIn solutions with Workday, significantly enhancing operational efficiency for enterprise clients.
- Maintained detailed documentation of customer interactions and pipeline status, facilitating informed strategic decision-making.
- Championed the adoption of AI-driven analytics tools, empowering clients to leverage data insights for enhanced talent acquisition and employee engagement strategies.
- Utilized AI/ML technologies to refine customer engagement strategies, delivering personalized solutions through predictive analytics.
- Collaborated with cross-functional teams, achieving a remarkable 27% reduction in territory planning, research, and proposal generation time.
Enterprise Account Manager
Amazon Web Services
07.2020 - 11.2021
- Drove substantial revenue growth and expanded market share within a defined territory, achieving 81% of a $1.5M sales quota in the first half.
- Consistently surpassed quarterly revenue targets, accelerating the adoption of AWS services through strategic outreach and relationship management.
- Designed and implemented a comprehensive account and territory management plan, optimizing performance and consistently exceeding customer expectations.
Senior Cloud Account Manager
CloudBlue (Ingram Micro Company)
05.2018 - 06.2020
- Delivered exceptional sales performance, consistently exceeding quotas with over 120% achievement quarter-over-quarter through proactive account management.
- Enhanced revenue and profit margins for assigned accounts while actively identifying and pursuing new revenue opportunities.
- Coordinated cross-departmental collaboration, aligning support, service, and management teams to drive account growth and customer satisfaction.
- Led strategic account planning processes, establishing mutual performance objectives and financial targets for sustainable long-term success.
Commercial Account Manager
Hewlett Packard Enterprise
02.2016 - 02.2018
- Achieved 104% of a $25M sales quota by effectively managing account plans for strategic commercial clients and cultivating long-term relationships.
- Executed margin recovery strategies to optimize account profitability while focusing on larger deals and comprehensive portfolio management.
- Promoted a diverse range of company solutions, effectively addressing client needs and driving impactful business growth.
Enterprise Account Manager
Salesforce
03.2015 - 01.2016
- Generated substantial incremental revenue by prospecting and developing new customer accounts, achieving 107% of a $1.5M sales quota.
- Cultivated and maintained professional relationships with key decision-makers, enhancing customer loyalty and satisfaction.
- Managed the complete sales cycle, effectively engaging resources such as Sales Engineers and Partners to drive successful outcomes.
Partner Account Manager
Cisco Systems
11.2011 - 12.2014
- Achieved an impressive average of 105% of a $20M sales quota over three years by building strong relationships with new and existing Cisco partners to drive sales growth.
- Developed and executed detailed territory and partner plans, optimizing resource allocation to exceed sales targets and enhance partner readiness.
Education
Bachelor of Arts - Economics
Spelman College
Atlanta GA12-2001
Skills
- Strategic Sales Leadership
- Customer Engagement & Retention
- Territory Planning & Optimization
- Cross-Functional Team Collaboration
- Customer Relationship Management (CRM)
- Stakeholder Engagement & Management
- Key Account Development
- Revenue Generation & Growth
- Performance Analysis & Improvement
- Advanced Negotiation Techniques
- Sales strategy
- Predictive analytics
- Negotiation techniques
- Performance optimization
Relocating To
New York
Memberships And Affiliations
- Member, Cisco Civic Council
- Vice President, Spelman Alumnae Association of the Triangle
- Social Chair, Durham Young Professionals (2010)
- Board Member, Durham Chamber Advisory
Timeline
Large Enterprise Account Director
LinkedIn
12.2021 - Current
Enterprise Account Manager
Amazon Web Services
07.2020 - 11.2021
Senior Cloud Account Manager
CloudBlue (Ingram Micro Company)
05.2018 - 06.2020
Commercial Account Manager
Hewlett Packard Enterprise
02.2016 - 02.2018
Enterprise Account Manager
Salesforce
03.2015 - 01.2016
Partner Account Manager
Cisco Systems
11.2011 - 12.2014
Bachelor of Arts - Economics
Spelman College
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