Michelle Holm
Yuba City,CA
Summary
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.
Motivated Deli Clerk offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills.
Energetic Deli Clerk highly trained in using computerized register and payment systems. Knowledgeable in large range of food types and party tray arrangements.
Overview
5
5
years of professional experience
Work History
Deli Clerk
Smart And Final
Elk Grove, CA
06.2022 - Current
- Greeted customers and helping them find items or product.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Server
Applebee's Neighborhood Grill & Bar
Corvallis, OR
04.2022 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Server
Buffalo Wild Wings
Corvallis , OR
01.2022 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
IHOP
Yuba City, CA
10.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
Customer Service Clerk
Raleys
Yuba City, CA
02.2017 - 10.2021
- Interacted with customers by phone, email or in-person to provide information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits or exchanges.
- Processed payments and returns with accuracy and efficiency.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Organized efficient service responses by directing visitors and callers to correct personnel.
Skills
- Heavy Lifting
- Customer Relations
- Cleaning and Sanitizing
- Workstation Setup and Breakdown
- Adaptability and Flexibility
- Product Stocking and Rotation
- Customer Service
- Food Preparation and Safety
- Temperature Assessments
- Time Management
- Personal Shopping
- Servsafe Certification
- Honesty and Integrity
- Food Running
- Team Player
- Inventory Rotation
Timeline
Deli Clerk
Smart And Final
06.2022 - Current
Server
Applebee's Neighborhood Grill & Bar
04.2022 - 05.2022
Server
Buffalo Wild Wings
01.2022 - 05.2022
Server
IHOP
10.2021 - 01.2022
Customer Service Clerk
Raleys
02.2017 - 10.2021