Michelle Holmes

• Oversee and manage thirty-six employees while actively managing the company's entire manufacturing schedule and assignment of resources to ensure that standards, production, and customer requirements are met. Working closely and communicating with the managers of operations and engineering.
• Simplify HR processes, organize orientations for new hires, and offer onboarding and training to both new and current employees and perform improvement actions.
• Develop departmental systems and procedures to better align workflow processes.
• Respond to employee inquiries regarding benefits and other HR topics.
• Document and protect human resources records and maintain confidentiality of sensitive personal information.
• Manage benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
• Assist in the development of safety programs to reduce workplace injuries and accidents.
• Manage and record Work Related injures. Complete and submit accidents reports to state of NH, OSHA and work closely with Workers Comp until cases are closed.

• Manage successful day-to-day operations of projects by maximizing productivity from available resources.
• Create production schedules while considering staff output rates, business requirements, and seasonal variations.
• Perform and audit production transactions in Quickbooks, ensuring that labor costs and counts are accurate.
• Develop planning tools to provide the Manufacturing team, Management and Customer service a schedule for the product in order to fulfill customer ship dates and maintaning company effeciency. These plans include an estimation of the quantity of resources required, several production area priorities, and material availability.
• Lead the annual physical inventory of the entire company including audits and data entry along with performing cycle counts/audits to make sure inventory is remains accurate throughout the year. Successfully achieved the physical inventory goal of very little to no variance.
• Generate and distribute establish machine set up documents as well as SOPs to the manufacturing floor to guarantee that the training, company policy and customer's specifications are met.
• Work with vendors to ensure sure that purchase orders are placed for the necessary materials.

• Provided excellent customer care by responding to requests, assisting with product selections and handling ordering.
• Process customer orders, invoicing, payments, and quotes
• Managed timely and effective replacement of damaged or missing products.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Inspected and packaged final product then picked and packed for shipping.
• Conducted regular inventory audits to maintain accurate records and prevent discrepancies in the system.
• Processed required paperwork to expedite handling of shipped and received goods. Both domestic and international shipments.
• Utilized forklift or pallet truck to load, unload, transport and store goods.

• Assembled parts correctly according to specifications, reducing quality issues.
• Met daily production quotas by working effectively within a fast-paced assembly line environment.

• Welcomed customers and helped determine their needs.
• Served food and beverages promptly with focused attention to customer needs.
• Prepared sandwiches, salads, Pizzas and other specialty items according to customer specifications.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Family-run company. Cooking, serving, catering for up to 300 guests, and waiting on tables in diner setting. Whatever needed to be done, I would do it.