Michelle Holmes
Agawam,MA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Human Resource & Health & Welfare Plans Consultant
BFP Associates, Inc.
02.2001 - Current
- Provided expert advice on navigating employment laws, regulations, and compliance requirements, ensuring client organizations remained up-to-date on best practices.
- Trained new Resource Consultants on company policies, procedures, and best practices, fostering a culture of continuous learning.
- Delivered customized workforce strategies to meet clients'' unique business needs, resulting in increased satisfaction and retention rates.
- Provided ongoing support to hired resources throughout their assignments, addressing any concerns or challenges proactively for optimal performance results.
- Facilitated the onboarding process for new hires, ensuring all necessary paperwork was completed accurately and efficiently within required timeframes.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Conducted market research to stay informed of industry trends and inform clients on how to remain competitive in their respective fields.
- Researched, designed & administered a large variety of health & welfare plans
- Conducted regular reviews of operations and identified areas for improvement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted in-depth market research to identify emerging trends, enabling clients to adapt and stay ahead in competitive industries.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
- Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
Human Resource Director
Bertera Auto Group
05.1997 - 02.2001
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Answered employee inquiries regarding health benefits and 401k options.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
- Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
- Conducted company-wide town hall meetings to convey updates.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Implemented wellness programs to promote employee health, leading to lower absenteeism rates and increased productivity.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Processed employee claims involving performance issues and harassment.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Championed change management projects, effectively communicating new policies or processes throughout the organization.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Employee Benefits Specialist
Raytel Cardiac Services
06.1994 - 04.1997
- Developed strong relationships with insurance carriers for improved service levels and issue resolution.
- Collaborated with HR team to onboard new employees, providing thorough orientation on available benefits options.
- Coordinated with payroll department to ensure accurate deductions related to employee benefit elections.
- Led training sessions on various aspects of the organization''s benefit offerings for both managers and employees.
- Conducted regular audits of benefit plans and records, addressing discrepancies proactively before they became larger issues.
- Analyzed claims data to identify areas of potential cost savings within the organization''s insurance plans.
- Reduced company healthcare costs with strategic benefits plan design and negotiation.
- Maximized employee understanding of benefits offerings through effective communication initiatives.
- Checked employees' benefits enrollment for accuracy.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
Education
Bachelor of Science - Business Management
Westfield State University
Westfield, MASkills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- MS Office
- Strategic Planning
- Issue Resolution
- Customer Relationship Management
- Project Leadership
- Goal Setting
- Work Planning and Prioritization
- Project Management
Affiliations
- Society for Human Resources
- International Foundation for Certified Employee Benefit Specialist
Certification
- CEBS International Society of Employee Benefit Specialist 2020
- Brokers License in numerous states
Timeline
Human Resource & Health & Welfare Plans Consultant
BFP Associates, Inc.
02.2001 - Current
Human Resource Director
Bertera Auto Group
05.1997 - 02.2001
Employee Benefits Specialist
Raytel Cardiac Services
06.1994 - 04.1997
Bachelor of Science - Business Management
Westfield State University
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