Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Holmes

Washington

Summary

Committed phlebotomist dedicated to delivering exceptional patient experiences through accurate specimen collection, and unwavering focus on safety. Seeking a role in a forward-thinking healthcare environment to advance venipuncture excellence in alignment with organizational goals, while continuously striving to provide outstanding care for every patient. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.

Overview

1
1
Certification

Work History

Phlebotomist

Columbia Health
Washington
  • Facilitated drug testing samples to ensure timely and accurate results.
  • Directed patients through test procedures while adhering to safety protocols.
  • Collected blood samples for laboratory testing.
  • Delivered exceptional patient service, prioritizing safety.
  • Created a welcoming environment focused on patient experience and safety.
  • Utilized Microsoft Office applications daily, including MS Word and Excel.
  • Maintained patient privacy while demonstrating empathy for needs.
  • Labeled and stored specimens according to established protocols.

Administrative Office Coordinator

Medstar Health
Columbia
  • Resolved customer complaints using strong problem-solving and conflict resolution skills.
  • Operated multi-line telephone system for dispatching emergency teams and managing inquiries.
  • Compiled daily schedules for PA and doctors, including pager distribution.
  • Utilized interpersonal and negotiation skills to address issues and maintain strategic relationships.
  • Facilitated front desk operations to provide essential administrative support.
  • Responded to escalating concerns with a methodical approach to ensure high satisfaction ratings.
  • Maintained accurate daily and monthly records to support operational efficiency.
  • Organized documents and invoices for efficient processing.
  • Scheduled travel arrangements for employees including flights, hotels, rental cars.
  • Greeted visitors upon arrival at the office and provided assistance when required.
  • Compiled reports from various sources into one document for management review.
  • Created purchase orders using software programs to track vendor invoices.
  • Developed spreadsheets utilizing Microsoft Excel to analyze financial data.
  • Handled incoming and outgoing mail, sorted and delivered to appropriate personnel.
  • Answered telephone inquiries from customers regarding products or services in a professional manner.
  • Processed accounts payable including coding invoices for payment approval.
  • Organized and maintained filing systems for confidential documents and records.
  • Coordinated activities between departments within the organization to ensure timely completion of projects.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Worked with finance department to file receipts and reimbursements.

Education

Phlebotomy

Dynamic Phlebotomy &CPR
Temple Hills, MD
07-2025

Medical Billing

Prince George's Community College
Upper Marlboro, MD
05-2015

General Studies

Strayer University
Camp Springs, MD

Skills

  • Phlebotomy techniques
  • Medical billing
  • Patient interaction
  • Data entry
  • Conflict resolution
  • Microsoft Excel

Microsoft Office Suite, word, excel, data management, written communication and EMR software management, Outlook email

  • HIPAA compliance
  • Customer service
  • Specimen labeling procedures
  • Multi-sample collection
  • Documentation management

Certification

  • Notary Commission expires 2027

Timeline

Phlebotomist

Columbia Health

Administrative Office Coordinator

Medstar Health

Phlebotomy

Dynamic Phlebotomy &CPR

Medical Billing

Prince George's Community College

General Studies

Strayer University

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Michelle Holmes